Lead, E-Commerce Performance Analytics

Royal Caribbean Group • $90K — $120K *

Miami, FL 33186In-Person

Hospitality & Recreation

5 - 7 years of experience

1 month ago

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Job Overview by Ladders

Qualifications

Bachelor's degree in a relevant field (Economics, Business, Finance, etc.)
MBA or relevant master's degree preferred
5+ years of experience in digital analysis or business intelligence
Proficiency in Excel and SQL, with Power BI experience
Preferred background in travel/leisure hospitality

Responsibilities

Drive business decisions through data analytics and actionable insights
Communicate analytical results effectively to cross-functional teams
Track and analyze Key Performance Indicators (KPIs) and revenue performance
Collaborate with Revenue Management to identify growth opportunities
Forecast KPIs based on historical data
Aggregate and visualize diverse data sets using analytical tools
Lead ad-hoc competitor marketing analysis projects

Benefits

On-site work environment in Miami, Florida
Opportunities for collaboration with various departments
Advancement potential in a globally recognized company
Access to professional development resources
Dynamic work culture focused on data-driven decision-making

Full Job Description

Royal Caribbean Group's Global E-Commerce has an exciting career opportunity for a full time Lead, E-Commerce Performance Analytics reporting to the Manager,CEL Ecommerce Performance.

This position will work on-site in Miami, Florida.

Position Summary:

The Lead, E-Commerce Performance Analytics will be responsible for leveraging data to help drive the global growth and success of Celebrity Cruises by providing performance measurement and strategic analysis to influence priorities for the E-commerce and Marketing teams. This role will work closely with other departments within the company to identify opportunities, analyze results and create reports, presentations and/or dashboards for leadership while providing actionable insights. Types of analysis could include business performance, promotional effectiveness, guest profiling, market planning, or business process related.

Essential Duties and Responsibilities:

Influence business decisions through analytics and identify actionable insights that inform our strategy.
Effectively communicate results to a cross functional group as well as department executives.
Tracking Key Performance Indicators, as well as revenue performance to support strategic business plans.
Collaborating with Revenue Management, identify opportunities and develop promotion campaign use cases to drive business growth and improvement.
Forecast Key Performance Indicators based on historical data and identify variances.
Aggregate large and diverse data sets using Power BI, Excel, and other analytical tools.
Create dashboards with advanced data visualization tools, such as Power BI, to provide an easy-to-understand interface for end users to identify key themes within data.
Lead ad-hoc projects that provide insight into competitor marketing efforts.
Qualified in developing and delivering high quality, clear and concise presentations to Marketing Leadership.
Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications, Knowledge and Skills:

Bachelor's degree in economics, Business, Finance, Analytics, Computer Science, Mathematics, or similar.
MBA or relevant master's degree preferred.
5+ years of work experience required, with experience performing either strategic digital analysis, financial analysis, or business intelligence/marketing analytics highly preferred.
Proficiency in Excel and writing SQL queries with experience in Power BI.
Experience in travel/leisure hospitality is preferred.

KNOWLEDGE & SKILLS:

Foundational Knowledge: Understanding of eCommerce, operations, marketing and finance principles to lead management on short and long-term strategies.
Complex Problem Solving: Ability to identifying the root cause of complex problems, develop options and recommend solutions.
Analytical: Data combined with critical thinking to identify strengths, weaknesses, and opportunities
Presentation & Storytelling: Able to present complex data analyses into simple, concise, and engaging stories that bring insights to the forefront using Power Point
Research: Ability to find and interpret syndicated research studies and credible sources to answer competitor, market, and additional applicable required research.
Results-driven: Ability to complete tasks efficiently and thoroughly by meticulously ensuring data and insights presented are accurate.
Technical Skills: Advanced SQL, Advanced Excel, Power BI and PowerPoint required.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

About Royal Caribbean Group

Royal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world. The company provides celebrity cruises and silversea cruises. Royal Caribbean Group was established in 1968 in Miami, Florida.

Royal Caribbean Group Careers

There has never been a more exciting time to explore job opportunities with Royal Caribbean Group, a leader in the global cruise industry known for innovation and excellence.

Work You’ll Do

Join Royal Caribbean Group's dynamic team to help redefine the travel experience for millions of guests worldwide. The company's commitment to growth and leadership in the cruise industry offers a unique platform for professionals to advance their careers. Transform the future of travel with Royal Caribbean Group, where diversity, innovation, and a passion for service converge to create extraordinary vacation experiences. Lead in a market where skills in technology, customer service, and operational excellence are prized. Royal Caribbean Group stands at the forefront of the travel industry, offering team members unparalleled opportunities for career advancement. Work alongside a global team of professionals dedicated to pioneering new paths in the cruise sector. Royal Caribbean Group fosters a culture of innovation and leadership, making it an ideal workplace for those aiming to make a significant impact.

Royal Caribbean Group Professional Pathways

The team is actively building a robust professional network, inviting individuals to master their career journey in the vibrant world of cruise travel.

Do Innovative Work

Engage with a diverse team at Royal Caribbean Group—professionals dedicated to reshaping the future of travel through continuous innovation and a deep understanding of the global travel market.

Drive Innovation and Leadership

Deliver targeted solutions and exceptional guest experiences by leveraging deep industry knowledge and a commitment to innovation that’s second to none.

Be Part of a Great Team

Join a workforce that thrives on collaboration and diversity. Royal Caribbean Group offers a variety of job opportunities that harness the capabilities of its expansive global network.

Future-proof Your Career

Royal Caribbean Group provides a wealth of opportunities for personal and professional development, supported by comprehensive training programs and a commitment to promoting from within.

Explore

Discover how Royal Caribbean Group is leading the way in employee satisfaction and guest service, setting new standards in the cruise industry.

The Royal Caribbean Group Advantage

With a focus on diversity, leadership, and professional growth, Royal Caribbean Group helps team members navigate their careers in an ever-evolving industry. The company's global scale and commitment to innovation offer unmatched opportunities for career advancement.

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Learn more about Royal Caribbean Group

Size

10,001 employees

Industry