Job Classification:
Technology - Information Security

Your Team & Role

As a Lead, Information Security Operations within Information Security Governance & Standards on the Network Security team in the Information Security Office (ISO), you will design and automate end-to-end network security workflows, including request intake, risk evaluation, approval, provisioning, and third-party integrations. The role also builds governance decision-making metrics, KRIs, and KPIs tied to service execution and request activity, with reporting delivered through ServiceNow or SPLUNK extracts. In addition, you will perform complex risk analysis on service requests using CMDB data, data types, third-party access scenarios, and data sensitivity factors, and report on controls such as Policy Decision Point (PDP), Policy Enforcement Point (PEP), and micro-segmentation enforcement effectiveness.

The network security automation engineer designs, builds, and maintains technical solutions specifically focused on the following frameworks; IT Service Management (ITSM) and IT Operations Management (ITOM). This role automates workflows and engineers telemetry-driven data collection, metrics, scheduled reports, and dashboard views to enhance operational transparency, support governance decision-making, inform future-state workflow design, and modernize comparable processes across legacy, on-premises, and cloud-based environments.

In an evolving process of maturity, assisting team members in agile process and ceremonies. Along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous learning focus to all that you do.

Here is What You Can Expect on a Typical Day

User Experience Enhancement: Dive into the Service Portal to build and customize clean, intuitive user interfaces that improve the network security and controls exception user experience. An example could be a request process, for a firewall or network controls exception process, in simplifying the end user information requirements and automating risk driven calculations and CMDB look up information.

Advanced Scripting: Write, test, and review upgrade-safe, high-performing client-side and server-side JavaScript, Python, Go Lang, power shell and automation from Microsoft Power Automate tools. Policy editing including Business Rules, Client Scripts, Script Includes, and UI Policies.

Workflow Design: Build and automate complex, end-to-end business processes using Flow Designer and Integration Hub.

System Testing & QA: Run and configure automated test suites within the Automated Test Framework (ATF) to ensure new features deploy smoothly without breaking existing functionality.

CMDB integration: the database lookup of CMDB elements of; sensitive data types, controls and other applications for the accurate request submission process.

Work with the network security team to absorb and leverage knowledge of business and security systems/processes to identify operational risks and build antifragile Information Security capabilities and improve service now processes to address service request based risk.

As a person, you intrinsically enjoy diving into complex technical network, cloud and infrastructure security problems with an antifragile mindset.

The Skills & Expertise You Bring

Bachelor of Computer Science or Engineering or experience in related fields

Ability to engage with others with minimal guidance and effectively leverage diverse ideas, experiences and perspectives to the benefit of the organization

Experience with agile development methodologies such as sprints, use of tools like GitHub and Artifactory and the use of DevOps pipelines and code quality testing tools.

Knowledge of business concepts and information security tools and processes that are needed for making sound decisions in the context of the company's business

Ability to learn new skills and knowledge on an on-going basis through self-initiative and tackling challenges

Excellent problem solving, communication and collaboration skills

Advanced experience and/or expertise with several of the following:

NIST and ISO 27000 Standards

Information Security Control Standards and Engineering Specifications

Identity and Access Management specifically Microsoft Entra ID (Azure AD) group management and Zscaler ZTA onboarding workflows

Working knowledge of edge infrastructure including firewalls, WAF's, proxy, advanced bot protection services to name a few.

Experience with Zero Trust concepts and Zero Trust Network Access (ZTNA)

International team collaboration, cross functional workflow execution

Vulnerability and Compliance Monitoring processes and tools

Privileged access request creation, approval and provisioning processes

Preferred qualifications:

Certified Information Systems Security Professional (CISSP)

Certified Information Security Manager (CISM)

Cloud security certifications (AWS or Azure)

GIAC: Cloud Security Essentials Certification (GCLD)

SC-200: Microsoft Security Operations Analyst

ServiceNow Certified Application Developer (CAD)

You'll Love Working Here Because You Can

Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better. As you put your skills to use, we'll help you make an even bigger impact with learning experiences that can grow your technical AND leadership capabilities. You'll be surprised by what this rock-solid organization has in store for you.

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $114,500.00 to $188,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.