The Lead Director 6 Site Reliability Engineering - Client Experience is responsible for building, leading, and scaling handsADon SRE teams supporting Adjudication and Client Experience platforms across On-Prem, Azure and GCP.

This role owns endADtoADend reliability engineeringADfrom defining SLOs and error budgets to designing resilient cloud architectures, automating operations, and embedding reliability directly into the SDLC. The ideal candidate is a deeply technical leader who has personally designed, operated, and scaled highly available distributed systems and can coach teams to do the same.

You will work closely with engineering, architecture, product, infrastructure, and security teams to shift operations from reactive to predictive, reduce operational toil, and ensure platform stability at enterprise scale.

• Lead and grow handsADon SRE teams responsible for reliability, scalability, performance, and availability of TierAD1 services across Azure and GCP

• Establish and enforce SRE best practices, including SLIs, SLOs, error budgets, toil reduction, and automationADfirst operations

• Review and influence architecture, reliability designs, and failure modes for critical platforms and services

• Drive cloudADnative reliability patterns, including autoscaling, graceful degradation, resilience testing, and disaster recovery

• Own incident management, serving as an escalation leader and championing blameless postADmortems and systemic fixes

• Lead root cause analysis and ensure corrective actions result in measurable reliability improvements

• Define and standardize monitoring, alerting, and observability across distributed systems using metrics, logs, and traces

• Implement predictive operations and AIADOps capabilities, including anomaly detection, automated triage, and remediation

• Lead reliability engineering for multiADcloud environments (Azure & GCP), including Kubernetes platforms (AKS, GKE)

• Ensure preADseason readiness and yearADround capacity planning based on historical usage and growth forecasts

• Drive consistency in CI/CD, deployment strategies, and rollback mechanisms across teams

• Embed reliability into the SDLC, shifting accountability left into design, development, and testing

• Reduce operational toil through automation, selfADservice platforms, and standardized runbooks

• Lead modernization initiatives that replace manual operations with engineeringADdriven reliability solutions

• Communicate platform health, risks, and improvements using dataADdriven reliability metrics

• Ensure systems meet security, compliance, and regulatory requirements

• 10+ years of progressive experience in engineering or SRE organizations,

• 5+ years of experience managing senior engineers and leaders

• 5+ years of handsADon experience designing, deploying, and operating systems in cloud environments (Azure and/or GCP)

• Proven experience building or scaling SRE practices, including SLOs, SLIs, incident response, and postADmortems

• Strong background in distributed systems, microservices, APIs, and cloudADnative architectures

• Experience leading teams through platform modernization or reliability transformation initiatives

• Deep expertise with KubernetesADbased platforms (AKS, GKE; OpenShift a plus)

• Experience implementing AIADOps, automation, and predictive reliability solutions

• Strong understanding of observability platforms and modern monitoring strategies

• Track record of reducing outages, improving MTTR, and scaling reliability at enterprise scale

• Ability to operate with a startup mindset while navigating complex enterprise environments

• Excellent communication and stakeholder management skills with the ability to influence at all levels

Bachelor
9s degree or equivalent experience

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company
9s equity award program.AD

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on .