The Lead Developer is the technical anchor of this squad - owning delivery from design to production, making architectural calls, and actively developing the engineers around you. This is a hands-on IC role with a defined path to Engineering Manager over a 24 to 36 month horizon for the right candidate.
What You'll Do: Contact Center & Platform Engineering- Design and deliver production-grade solutions on Amazon Connect - contact flows, IVR, omnichannel routing - and own the AWS integration layer (Lambda, DynamoDB, S3, API Gateway, IAM).
- Lead integration of AI capabilities into contact flows: Amazon Lex for NLU, Amazon Bedrock and Nova Sonic for voice AI; contribute to IVR modernisation using hybrid cloud bridging for legacy telephony infrastructure.
Full-Stack & Backend Engineering- Build and own scalable backend services in Node.js/TypeScript; design clean, well-tested microservices with strong API patterns, resiliency, and performance discipline - hands-on with Docker, Kubernetes, and serverless where appropriate.
- Own data layer decisions across relational (PostgreSQL) and NoSQL (DynamoDB) stores; integrate third-party communication platforms including WebRTC and VoIP where required.
AI-Assisted Development- Actively use AI-assisted coding tools (Claude Code, GitHub Copilot, Cursor, or equivalent) as a standard part of your development workflow - not occasionally, but as a force multiplier.
- Contribute to the team's adoption of AI tooling; help establish patterns for responsible, effective use of generative AI in engineering delivery.
Cloud, DevOps & Observability- Drive cloud-native AWS delivery - well-architected and secure across EC2, Lambda, API Gateway, and related services; build and maintain CI/CD pipelines and Infrastructure-as-Code using AWS CDK.
- Implement full observability - metrics, tracing, alerting, SLO dashboards using Dynatrace, Grafana, and CloudWatch; own incident learnings, not just incident response.
Technical Leadership- Lead design reviews, code reviews, and architectural discussions; set the technical standard and hold the team to it.
- Mentor engineers through pairing and structured feedback; your impact should be visible in how the team around you improves.
- Translate ambiguous requirements into clear technical direction and communicate trade-offs across engineering and business stakeholders; drive technical debt reduction as a first-class delivery concern.
Perks You'll Get: - Access to Medical, Dental, Vision, Life and Disability insurance
- Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
- 401(k) Retirement Plan with company matched contributions
- Full training to learn the business and enhance professional skills
- Employee discounts, including discounted prices on the purchase of Avis/Budget cars
- Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
What We're Looking For: Experience & Technical Depth- 10 to 12 years of software engineering experience, with a meaningful portion in hands-on lead or principal IC roles.
- 3+ years of production experience with Amazon Connect - contact flows, IVR design, and enterprise-scale omnichannel integration.
- Expert-level proficiency in Node.js and TypeScript; strong command of the JavaScript ecosystem end-to-end.
- Hands-on AWS depth: Lambda, API Gateway, DynamoDB, S3, IAM, EC2 - production ownership, not just familiarity.
- Solid microservices and API design background; experienced with Docker, Kubernetes, and CI/CD tooling (CDK, ArgoCD, or equivalent).
- Active user of AI-assisted coding tools with a track record of meaningfully integrating them into engineering delivery.
- Experience with WebRTC, VoIP, or telephony integration protocols.
Leadership & Ways of Working- Demonstrated ability to lead technical delivery end-to-end - scoping, estimating, driving to milestones - not just executing tasks assigned by others.
- Track record of mentoring engineers and raising engineering standards; comfortable driving clarity in ambiguous environments with strong communication across technical and business audiences.
Added Advantage- Hands-on experience with Java and Spring Boot in a production microservices context.
- Exposure to Amazon Bedrock, Nova Sonic, or Claude for building AI agents or voice AI capabilities.
- Familiarity with agentic AI patterns: tool-use, multi-agent orchestration, prompt engineering, and LLM evaluation.
- Background in security best practices: IAM policy design, secrets management, and secure coding standards.
The annual starting salary for this position is between $130,000 - $145,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Parsippany
New Jersey
United States of America
