Job DescriptionWhat is the opportunity? This position is to research and design new and complex technology, provide the best in class and most cost effective technical solutions for Contact Center Reporting to meet business and technical requirements. The successful candidate will also be leading a team of Data Engineers to ensure that appropriate business acceptance, production acceptance, and integration testing is performed and that solutions are effectively migrated to production with minimal or no interruption to the Contact Centre operation.
What will you do? - Lead a team of Data Engineers in building/maintain ETLs for internal RBC teams.
- Mentor team members as they build out their own technical skills
- Work in a cross-functional, collaborative team aimed at delivering high-value solutions.
- Creating software for retrieving, parsing and processing structured and unstructured data.
- Defining and building scalable ETL/ELT workflows for reporting and analytics.
- Supporting project team to scale, monitor and operate data platforms for very high availability and performance.
- Developing scripts and programs for converting various types of data into usable formats.
- Design and deliver data solutions that enable real-time and batch analytics, self-service capabilities, and subject matter expertise across the ACBT platform.
- This role operates in a 24/7 support model with rotating on-call responsibilities and after-hours deployments.
What do you need to succeed? Must Have - 5+ years of Data development experience
- Proven track record of delivering and maintain data solutions in enterprise production environments
- Demonstrated ability to work independently, take ownership and drive projects to completion with minimal supervision
- Post-secondary degree or diploma in a computer science or equivalent experience
- Proven experience leading a team of developers and delivering results
- Advanced knowledge of Enterprise Data Solutions
- Advance Proficiency in SQL, Python and Cloud-based frameworks
What's in it for you? - A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Opportunities to building close relationships with clients
- Access to a variety of job opportunities across business and geographies.
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Job SkillsAccountability, Analytical Thinking, Big Data Management, Call Center, Cloud Computing, Collaboration, Communication, Cross-Functional Teamwork, Database Development, Data Mining, Data Warehousing (DW), ETL Processing, Incident Management, Planning & Execution, Problem Solving, Project Administration, Quality Management, Requirements Analysis, System Applications, Technical Knowledge, Waterfall Model
Additional Job DetailsAddress:RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:Toronto
Country:Canada
Work hours/week:37.5
Employment Type:Full time
Platform:TECHNOLOGY AND OPERATIONS
Job Type:Regular
Pay Type:Salaried
Posted Date:2026-06-03
Application Deadline:2026-06-21
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
