Job description

We are currently looking for a Lead Data Center Technician to join our team. Reporting to the Technical Services Manager, the Lead Data Center Technician will support IREN network infrastructure and customer IT infrastructure in a leading-edge data center facility. The role will oversee a shift team of data center technicians who respond to customer requests for support. They will be responsible for the safety, security, and reliability of people and tools supporting customer-owned equipment. The ideal candidate will have 3-5+ years of data center IT operations experience; they will be a self-starter and can express themselves clearly in both written and spoken forms. Experience working with high powered computing systems is a huge plus

Job requirements

Desired Skills, Qualifications and Competencies include:
• 3-5+ years of data center IT operations experience
• Bachelor's degree in a technical field is preferred but not required.
• Prior experience and knowledge of direct-to-chip liquid cooling systems and integration into high-density colocation data centers a huge plus.
• Proven experience leading or supervising data center or technical operations teams in a high-performance culture, including shift scheduling, performance management, and mentoring in a high-uptime environment
• Demonstrated knowledge of safety standards and regulatory compliance
• Fiber Cable Testing & Patching - Experience with fiber-optic cable certification, optical loss testing, and OTDR analysis. Experience using BERT on SONET equipment a plus.
• Infrastructure - Experience working with liquid-cooled server racks, rear door heat exchangers, cooling distribution units, and supporting network cabling and switches.
• Troubleshooting & Problem-Solving - Experience troubleshooting server hardware and storage systems, capable of identifying fiber-optic signal loss, and network connectivity issues.
• Data Center Operations - Managing power, cooling, airflow, and fiber-optic infrastructure to ensure efficiency in critical systems.
• Security & Compliance - Familiarity with industry regulations, environmental standards, and cybersecurity protocols for critical data center facilities.
• Vendor Coordination - work with hardware OEMs and third party service providers to coordinate RMA replacements, troubleshoot liquid cooling systems, repair power shelves, and replace fiber-optic transceivers.
• Automation & Monitoring - Utilizing AI-driven monitoring tools to track thermal performance, fiber-optic signal integrity, and system health.
• Emergency Response - respond to customer escalated IT incidents, server and network equipment failures, network provider outages, and maintain and document recovery procedures. Participate in the root cause analysis (RCA) and implement improvements.
• Certifications that could make this role effective: Comptia+, Linux Essentials, BICSI or TIA-942, Data Center professional certifications.

Key Attributes:
• Strong understanding of HPC systems, server hardware, storage arrays, networking, and operating systems.
• Proven ability to lead a team, delegate tasks, mentor junior technicians, and oversee project execution.
• Detail-oriented focus, ensuring systems are both robust and efficient.
• Quick and effective at diagnosing and resolving hardware, software, and connectivity issues in a high-pressure environment.

Other important requirements:
• Pre-employment screening, including background check and substance testing may be required according to company policies.
• Must provide own steel-toed work boots; other PPE will be supplied.
• Must be able to reliably commute to the work site daily or have plans to relocate before starting work.
• Must be able to lift up to 49 lbs.
• A clear Criminal Record Check is required.

This role requires availability for a 4-on-4-off rotational shift schedule including day and night shifts. Candidates must be comfortable working overnight and maintaining productivity during off-peak hours

Job responsibilities

The Lead Data Center Technician will focus on the following as well as other job-related duties and/or projects as assigned.
• Oversee daily operations of the HPC data center, including customer smart hands request queue, infrastructure system performance, network equipment uptime, and physical infrastructure availability.
• Lead, mentor, and schedule a team of data center technicians, ensuring consistent performance, clear communication, and ongoing development through training and coaching.
• Act as the primary escalation point for technical issues and team-related matters, coordinating with internal stakeholders to ensure efficient resolution and service delivery.
• Promote and enforce a strong safety culture by ensuring compliance with all safety protocols, conducting regular audits [and drills, and leading incident investigations] and corrective actions.
• Responsible for IT hardware installation, fiber cable testing, troubleshooting, compliance, and performance monitoring to ensure high-density computing environments operate at peak efficiency.
• Support the maintenance, optimization, and security of the colocation facility leveraging liquid-to-chip cooling technology and the latest fiber-optic infrastructure.
• Coordinate with vendors and utilize reporting and automation tools to improve operational workflows.
• Document procedures, system configurations, and troubleshooting guides to ensure operational continuity and knowledge transfer.
• Respond to escalated incidents, execute root cause analysis, and implement long-term solutions to prevent recurrence.
• Maintain accurate inventory records for all HPC hardware and associated components.

Job benefits

At IREN, we offer a comprehensive Total Rewards package designed to support your health, well-being, and long-term success. Our Canada package for hourly paid positions includes:

Compensation

• The hourly rate of pay range for this position is $45-48/hour
• Total package may be inclusive of a night shift premium for rotational shift positions
• Relocation assistance (as appliable and based on successful candidate circumstances

Health & Wellness

• Medical, dental, and vision insurance coverage - 100% company paid for employees and dependents
• Company-paid life and disability insurance
• Voluntary life and critical illness coverage available
• Employee Assistance Program and virtual health care platform

Financial Well-Being

• RRSP with company match
• Voluntary TFSA

Growth & Development

• Opportunities for advancement and internal mobility
• Training and personal development opportunities

Lifestyle & Culture

• Company events and team-building activities