Provides advanced onsite data center security operations and technical security support across critical data center environments within one or more assigned metros. Supports site-level execution, scheduling, staff resourcing, escalation support, and operational readiness while helping coordinate day-to-day priorities and execution quality. Serves as a lead onsite resource for incident response, customer escalation support, and day-to-day guidance, helping maintain system uptime, contractual performance, and customer trust.
JOB RESPONSIBILITIESSecurity Operations Execution- Support day-to-day onsite data center security operations across assigned critical environments in alignment with established procedures, standards, and site requirements.
- Help coordinate day-to-day site priorities, execution needs, and operational support activities to maintain safe, secure, and reliable site operations.
- Reinforce standardized execution by helping ensure work is completed in accordance with established workflows, procedures, and escalation expectations.
- Support site continuity by identifying operational issues, helping prioritize response needs, and coordinating follow-through through appropriate channels.
- Communicate operational risks, recurring issues, and support needs in a timely and effective manner to maintain disciplined execution and customer trust.
- Work closely with site teams and broader security partners to support operational continuity, execution quality, and site readiness.
Security Systems Support & Maintenance- Perform advanced troubleshooting, repair, replacement, and preventive maintenance for physical security components such as readers, cameras, door hardware, and related field devices.
- Support coordination of more complex troubleshooting involving device communication, cabling, termination, Windows-based systems, networking, and related security system dependencies.
- Apply strong working knowledge of physical security systems, field device connectivity, and technical support practices to help maintain system availability and operational continuity.
- Help prioritize maintenance needs, corrective actions, and follow-up work to support site readiness and consistent execution.
- Identify, document, and communicate equipment issues, performance concerns, recurring technical problems, and support requirements that may affect site operations.
- Use approved tools, processes, and documentation practices to record work performed, maintenance activities, issue resolution steps, and follow-up needs.
- Escalate complex technical issues appropriately when conditions exceed defined scope, authority, or available support resources.
Incident Response, Escalation & Recovery- Support onsite response to security system issues, operational disruptions, and security-related incidents in accordance with established procedures.
- Serve as a lead onsite resource during incident response, issue triage, escalation support, and recovery coordination.
- Help coordinate timely response activities during outages, system failures, and other events requiring rapid onsite support and disciplined follow-through.
- Ensure accurate updates, clear documentation, and timely escalation are provided to support incident tracking, response effectiveness, and recovery actions.
- Support customer escalation needs by helping communicate site status, issue progress, and recovery support through appropriate channels.
- Help identify recurring issues, corrective action needs, and follow-up priorities through disciplined issue handling and escalation support.
- Follow established escalation and communication expectations to help protect system uptime, contractual performance, and customer trust.
Compliance, Documentation & Execution Quality- Perform work in alignment with established procedures, site standards, safety expectations, and documentation requirements.
- Help reinforce execution quality through adherence to defined processes, approved tools, and established work standards.
- Complete and support review of work logs, maintenance records, checklists, and other required documentation for accuracy, completeness, and timeliness.
- Document identified issues, troubleshooting steps, corrective actions, completed tasks, and escalation activities clearly to support visibility, follow-up, and operational continuity.
- Support audit readiness and contractual performance through disciplined adherence to reporting expectations, process controls, and execution standards.
- Help identify documentation gaps, execution inconsistencies, or process issues and communicate them through appropriate channels.
Coordination, Customer Support & Site Readiness- Help coordinate site-level execution, scheduling, staff resourcing support, escalation support, and day-to-day operational readiness across assigned environments.
- Coordinate with site teams, broader security partners, vendors, and other support resources to complete assigned work and maintain operational continuity.
- Support customer confidence through reliable execution, responsiveness, and disciplined communication during routine support activities, escalations, and recovery efforts.
- Help maintain site readiness by ensuring security components, operational dependencies, support needs, and critical spares are identified, prioritized, and communicated appropriately.
- Assist with customer escalation support, site communication needs, and execution follow-through tied to operational issues, outages, or service concerns.
- Help track material usage, critical spare availability, and local support needs to strengthen site readiness and execution continuity.
- Communicate material constraints, replenishment needs, and local resource considerations to leadership through appropriate channels.
- Serve as a dependable onsite coordination resource during periods of elevated operational need or changing site priorities.
Leadership, Guidance & Team Support- Provide day-to-day guidance and informal support to team members to help reinforce standardized execution, clear escalation, and operational reliability.
- Support onboarding, procedural reinforcement, and day-to-day readiness by helping team members understand expectations, workflows, and support practices.
- Help identify scheduling needs, staff resourcing gaps, execution concerns, and support needs through ongoing site coordination.
- Provide input on execution quality, readiness, and day-to-day performance through appropriate channels.
- Reinforce disciplined documentation, escalation practices, and customer-focused execution through day-to-day example and guidance.
- Demonstrate accountability, professionalism, and sound judgment in support of site, team, and customer objectives.
- Contribute to a culture of operational reliability, continuous learning, and execution discipline.
QUALIFICATIONS- Advanced knowledge of onsite security operations and physical security systems support across critical data center environments.
- Ability to coordinate day-to-day site execution, scheduling support, staff resourcing needs, escalation support, and operational readiness.
- Ability to provide day-to-day guidance, reinforce standards, and support execution quality without formal people management authority.
- Ability to support incident response, customer escalation support, and site-level issue coordination with sound judgment and professionalism.
- Strong communication, prioritization, and coordination skills in support of site continuity, contractual performance, and customer trust.
- Ability to balance hands-on support with lead-level coordination responsibilities across one or more assigned metros.
- Strong knowledge of physical security systems, low-voltage cabling, termination practices, and device-level troubleshooting across onsite environments.
- Working knowledge of Windows operating systems, networking fundamentals, and system/database troubleshooting to support issue coordination and escalation.
- Understanding of common security system protocols, integrations, and communication paths to support site execution and readiness.
EDUCATION / CERTIFICATIONS- High school diploma or equivalent required; Associate or Bachelor's degree preferred.
- Technical training, trade school, military experience, or related coursework in security systems, electronics, low-voltage systems, facilities support, or a related field preferred.
- 5-7 years of experience in security operations, physical security systems, field service, facilities support, low-voltage systems, or a related environment preferred.
- Experience performing advanced troubleshooting, repair, replacement, and preventive maintenance in critical operating environments preferred.
- Experience providing day-to-day coordination, informal guidance, scheduling support, or execution oversight preferred.
- Relevant certifications in security systems, electronics, low-voltage systems, or related technical fields are a plus but not required.
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