Location RequirementThis position is open only to candidates who currently reside in one of the following approved locations:
West Los Angeles, CAJob SummaryGreen Dot Corporation is seeking a Lead Software Engineer focusing on building scalable, secure, and resilient systems that support fraud detection, risk scoring, and compliance automation.
Key Responsibilities:- Lead the full software development lifecycle (SDLC) for CRM applications-from requirements gathering to deployment and maintenance.
- Design and Architect scalable and maintainable CRM solutions using SFDC or Microsoft Dynamics 365.
- Write, review, and optimize high-quality code using .Net and Azure solution.
- Develop and enforce coding standards and best practices across the team
- Serve as the primary technical SME for CRM platforms (e.g., Dynamics CRM or Salesforce).
- Configure, customize, and integrate CRM systems with other enterprise applications.
- Lead CRM-related innovation pilots and digital transformation initiatives.
- Ensure CRM solutions meet business needs across marketing, sales, and service processes.
- Track project progress, manage timelines, and report to senior leadership.
- Mentor junior developers and foster a collaborative team environment.
- Develop and implement software testing strategies.
- Maintain technical documentation and ensure compliance with regulatory and security standards.
- Architect and develop backend services and APIs to support CES operations including contact center platforms, escalation workflows, and partner management systems.
- Collaborate with cross-functional teams including QA and Compliance to ensure seamless integration and performance of CES tools.
- Lead technical initiatives to improve SLA adherence, incident management, and root cause analysis systems.
- Implement observability and monitoring solutions to ensure system reliability and performance.
- Partner with business stakeholders to translate customer journey insights into actionable technical solutions.
- Implement intelligent testing frameworks that auto-generate test cases, predict bugs, and enable self-healing.
- Leads and builds test automation frameworks using Standard API testing tools for rest-based APIs hosted on Azure cloud.
- Integrate test suites into CI/CD pipelines
- Leads the creation of test strategy, test planning, and test execution related to all aspects of testing like functional, integration, systems, end-to-end testing, accessibility, database validations and automation.
Technical Qualifications: - Bachelor's degree in computer science, Information Technology, or related field.
- 8+ years of experience in software development, with at least 3 years in CRM systems with 2+ years in Team leadership.
- Proficiency in CRM platforms Dynamics CRM, Salesforce classic/lightening).
- Certifications in CRM platforms (e.g., Salesforce Certified Developer, Microsoft Dynamics CRM Certification) are a plus.
- Experience with cloud platforms (e.g., AWS, Azure) and CI/CD pipelines.
- Familiarity with tools like Jira, GitHub, Confluence.
- Strong grasp of security and privacy standards relevant to customer data handling.
- Proficiency in SFDC, .Net, Java., JavaScript, HTML 5
- Strong leadership and communication abilities.
- Analytical thinking and attention to detail.
- Ability to translate business requirements into technical solutions.
Preferred Qualifications: - Experience in fintech or customer support technology platforms.
- Familiarity with CES operational domains such as escalation management, partner scorecards, and voice of customer programs.
- Contributions to open-source projects or technical publications.
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Ability to work in the U.S. without sponsorship**
**Ability to meet the location requirement outlined above**POSITION TYPERegular
PAY RANGEThe targeted base salary for this position is $139,900 to $199,300 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
