Salesforce

Lead Content Designer

Salesforce$143K — $236K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years managing complex content projects as a content designer or similar role
  • 4+ years developing and implementing design-centric content strategy
  • Strong writing skills across content types including UI text and onboarding
  • Experience collaborating with stakeholders to identify customer scenarios and validate outcomes

Responsibilities

  • Lead information architecture strategy for complex product experiences
  • Simplify product communication by writing clearly and establishing standards
  • Partner with research and design to define content vision early in product development
  • Present to senior leadership to gain alignment and buy-in
  • Mentor junior content designers to enhance craft and strategic thinking

Benefits

  • Focus on personal development and maintaining work-life balance
  • Access to cutting-edge AI resources to enhance your work impact
  • Aims to create limitless opportunities for personal and career growth
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Enterprise Technology & Infrastructure

Job Details

The Experience

The Salesforce Customer Digital Experience (CDX) team is on a mission to create products that are easy to use and set a high standard for user experience at Salesforce. Our content design team works collaboratively and iteratively with design, engineering, research, and product partners to bring these experiences to life. As a Lead Content Designer, you shape experiences at scale, influence product direction, and help define the future of content design at Salesforce.


What You'll Actually Be Doing
  • You lead information architecture strategy, ensuring the narrative flow and structure of complex product experiences is logical, intuitive, and scalable.
  • You use simple language to reduce product complexity — writing the words, deciding where they go, and establishing standards and reusable patterns that raise the quality of in-app communication across teams.
  • You partner with research and design early in the product development cycle to frame problems, define content vision, and align cross-functional leaders around clear, customer-centered outcomes.
  • You regularly present to senior leadership to drive alignment, clarity, and executive buy-in, and mentor junior content designers to elevate craft and strategic thinking across the team.


You're Our Person If...
  • You have 8+ years of experience managing complex content projects as a content designer or in an allied role.
  • You have 4+ years of experience developing and implementing design-centric content strategy.
  • You write clearly and precisely across content types including user interface text, onboarding, and online help. You have an online portfolio that demonstrates your content design work.
  • You are a strong collaborator who partners with stakeholders and subject matter experts to identify key customer scenarios, prioritize content, and validate outcomes.


Even Better If...
  • You have experience leading cross-cloud or multi-product initiatives to deliver cohesive, end-to-end customer experiences.
  • You have defined and evolved content standards, governance models, or scalable content systems across teams.
  • You have experience writing for engineering or technical audiences.
  • Portfolio is required with your application.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

Are you ready to join a company that's leading the way in CRM technology? Search open positions that match your skills and interests on our careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Salesforce.

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Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ

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