Title and Summary

Lead Cloud Operations Engineer

Overview

This is a Lead Cloud Operations Engineer role ( Lead SRE Engineer role) that will be manage Cloud Platforms in Mastercard and provide operational support to multiple customer applications and products on the platforms. The candidate will work towards strengthening Mastercard's Cloud Platforms and Automate Deployment, Observability and other tasks

Role:

The L3 Cloud Operations Engineer role has to fulfil below major objectives
• Support Change Management on the platform
• Review and provide inputs on overall design and observability of the platform
• Operational support for platform and workloads/products hosted on the platform
Automate manual activities
Troubleshooting and Root cause analysis
Problem management

Responsibilities
• Creating Observability Plans
• Troubleshooting and defect management
• Problem Manangement
• Change Management
• Escalation and Communication
• Cost Management
• Service Desk and Incident Ticketing
• SLA and KPI Adherence
• Knowledge management
Review and provide inputs on design and architecture of cloud Products
Support Kubernetes Platforms such as EKS, AKS and Open Shift

Additional responsibilities

Supporting application teams deployed on Cloud Platforms
Troubleshoot day to day issues on the cloud
Ensuring safety and soundness of the platform
Service Management, Process documentation, Knowledge documentation

Collaborating with Engineering teams for defects, new features and operationalise them

Respond to issues in a timely and efficient manner with the assistance of other team members and other Mastercard resources with the goal to minimise the impact to our customers.
• Assist in maturity efforts around application environments to create a more stable and effective solution to all consumers.
• Work in conjunction with other application support members to create and facilitate a 24x7x365 resolution mechanism.
• Assist in the continual improvement of documentation, processes, governance, customer onboarding, etc. around application environments.
• Monitor and mature monitoring efforts for application suite to allow greater efficiencies and effectiveness in responding to and resolving system issues.
• Assist in continual process improvement around application environments on a regularly scheduled basis with the goal of bringing the applications to even greater stability and effectiveness.

All About You
• High-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment.
• Experience in large scale operations
Experience in Designing, Migrating Applications from On Prem Environment to Cloud Platforms
Strong Understanding of Kubernetes Platform and scaling of applications on AKS, EKS
Good understanding of Security on Kubernetes Platform
Experience with Observability tools such as Dynatrace, SPLUNK.
• Strong troubleshooting and issue resolution skills a must; experience in coming up with new solutions and thinking "outside of the box"
• Strong communication skills, both verbal and written, with strong relationship, collaborative and organisation skills required.
• Experience in cloud environments such as AWS, Azure
Advance level understanding of Cloud Platforms, DevOps process, CI/CD platforms, Kubernetes, Cloud Networking, IPAM and Policy Management, PCI and audit process, Cloud Security and Cloud Security Posture Manangement
BS Degree or equivalent combination of experience and formal education.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.