Job Summary

This position is responsible for driving delivery, contingency planning, business results, and strategic planning for the customer experience omni-channel personalization program consisting of multiple projects or initiatives in support of assigned line of business strategy. Oversees the day-to-day activities of project delivery and contingency execution strategy, vendors relationship management, and business partner engagement while managing various enterprise-wide projects or initiatives. Ensures integration between partner teams and serves as a functional business liaison in the development and implementation of program scope, timing, and budgets as needed, based on the needs of the business. Responsible for tracking key program milestones and recommending adjustments to program leadership and team.

Required Job Qualifications: 

• Bachelor’s degree and 7 years of experience OR 11 years of experience in project management, business analysis, process improvement, strategic planning, product administration or other relevant healthcare function
• 4 years of experience leading with large and complex multi-million-dollar projects.
• Demonstrated experience leading, coaching, and mentoring teams and more junior resources
• Experience communicating with senior management and executive leadership from multiple divisions.
• Experience developing and delivering presentations to an executive audience.
• Problem resolution experience and skills.
• Knowledge of strategic planning techniques and industry trends
• Experience interpreting business and financial information
• Verbal and written communications skills including establishing working relationships across departments, preparing presentations to senior management, and establishing team environment.
• Experience managing and delegating assignments across multiple complex projects successfully in a matrixed environment.
• PC proficiency to include MS Office products.
• Organizational skills.
• Problem resolution experience and skills.
• Negotiations skills.
• Analytical skills.
• Detail oriented.

Preferred Required Job Qualifications:

• Experience driving personalization efforts at a large organization.
• Monitoring and tracking initiative impacts against the personalization maturity curve and connecting them to key enterprise outcomes.
• Health insurance or healthcare industry experience.
• Proven strategic thinking and execution.
• Ability to drive decisions, create optionality and determine impacts of options.
• Ability to clearly articulate and prepare presentations for all levels to share data, options and recommendations.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.  Learn more about our benefit offerings by visiting .

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Base Pay Range
$92,700.00 - $167,500.00

Exact compensation may vary based on skills, experience, and location.