EXL Service

Lead Business Analyst

EXL Service$120K — $130K *
US-AnywhereRemote in United States
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, finance, information systems, or related field; or equivalent experience.
  • 5+ years in business analysis, particularly in writing business requirements and functional specifications.
  • Experience with medium to large-scale technology or business transformation projects.
  • Strong grasp of requirements management, testing support, and solution delivery.

Responsibilities

  • Lead requirements sessions with stakeholders to gather business needs and functional requirements.
  • Create clear business requirements, specifications, and process documentation.
  • Collaborate with product, development, and QA teams to design effective solutions.
  • Facilitate workshops and discussions to drive stakeholder alignment and decision-making.
  • Support test planning and validation to ensure accurate implementation of requirements.
  • Analyze and communicate impacts of requirement changes to stakeholders.
  • Identify and assist in resolving business and system issues during delivery.
  • Mentor junior analysts and contribute to business analysis best practices.

Benefits

  • Remote work opportunity across the United States.
  • Mentorship and career development support.
  • Involvement in diverse, impactful projects in the life insurance and annuity sectors.
Full Job Description
JOB DESCRIPTION

Work Location- Remote- United States

US Salary Range- $120K-130K

Thisposition applies business analysisleadership across thefull projectlifecycle, including requirements gathering, analysis,solution design support, testing, implementation, andhandoff. The Lead Business Analyst partners closely with business users, senior stakeholders, development teams,QA teams,support teams, and project teams todrive solution clarity, manage requirement changes, mitigate delivery risks, and help ensure successful outcomes. This opportunity is well suited for an experienced business analyst who can lead discussions, mentor team members, and deliver high-quality solutions in a fast-paced client environment.


JOB RESPONSIBILITIES

Business Analyst Responsibilities

  • Lead requirements elicitation sessions with clients and internal stakeholders to capture business needs, workflows, rules, and functional requirements.
  • Create clear business requirements, functional specifications, process flows, and supporting documentation for solution delivery.
  • Partner with business, product, development, and QA teams to translate requirements into effective solution designs and implementation plans.
  • Facilitate workshops, discovery sessions, and solution discussions to align stakeholders and drive decision-making.
  • Support test planning, test case development, and validation activities to ensure requirements are implemented accurately.
  • Analyze requirement changes, assess impacts to scope, risk, and effort, and communicate recommendations to stakeholders.
  • Identify and help resolve business and system issues by partnering with development, QA, and support teams during delivery and post-implementation.
  • Serve as a subject matter resource for new business and underwriting processes within LifePRO implementations.
  • Mentor junior analysts, support best practices, and contribute to continuous improvement across the business analysis function.

JOB QUALIFICATIONS

Basic Qualifications

  • Bachelors degree in business, finance, information systems, mathematics, or a related field, or equivalent professional experience.
  • 5+ years of experience in business analysis, including writing business requirements and functional specifications.
  • Experience working on medium to large-scale technology or business transformation projects.
  • Strong understanding of requirements management, testing support, stakeholder communication, and solution delivery.

Key Product Areas

  • Term
  • Whole Life
  • Disability Income
  • Universal Life (including Indexed)
  • Fixed Indexed Annuities
  • Annuity Riders
  • Variable Annuities

Preferred Qualifications

  • Experience in the life insurance and annuity domain, including new business and underwriting processes.
  • Hands-on experience with LifePRO or similar policy administration platforms.
  • Experience facilitating client workshops, process mapping sessions, and cross-functional solution discussions.
  • Working knowledge of SQL, data analysis, and technical documentation.
  • Experience with Agile delivery methodologies and supporting distributed or offshore teams.
  • Strong communication, presentation, and stakeholder management skills, including the ability to influence senior leaders.
  • Experience mentoring junior team members and driving process improvement initiatives.
  • Working knowledge of actuarial concepts and insurance product structures is a plus.

The posted range is the hiring range for this role  a subset of the broader range available to employees over time  and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

About EXL Service

EXL Service is a leading operations management and analytics company that helps businesses enhance growth and profitability. The company provides services in areas such as finance and accounting, customer service, and healthcare. EXL Service was founded in 1999 and is headquartered in New York, New York.
Learn more about EXL Service
Size
31,000 employees
Industry

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