Job Description

Harvard Medical School IT is seeking a Lead AV Technical Specialist of Simulation and Clinical Skills to support the delivery of high-quality clinical education experiences within the Clinical Skills Center (CSC). This role plays a critical part in enabling the successful execution of the Objective Structured Clinical Examination (OSCE) and other clinical learning activities by ensuring the reliability, usability, and effectiveness of simulation and audiovisual technologies.

The Lead Technical Specialist will serve as a primary technical resource for the SimulationIQ (SimIQ) platform and associated AV systems, supporting students, faculty, and standardized patients during both live and simulated clinical encounters. This individual will combine hands-on technical expertise with a strong user-centered approach, providing real-time operational support, managing system configurations, and maintaining high standards for video capture, playback, and data integrity.

Reporting to the Manager of Simulation and Clinical Skills Technologies, this position collaborates closely with IT teams and academic stakeholders to support system enhancements, training initiatives, and continuous improvement of clinical education technologies. The ideal candidate is detail-oriented, thrives in fast-paced environments, and is committed to delivering reliable, accessible, and high-impact technology experiences.

Core Duties:

• Manage the SimulationIQ (SimIQ) application, including user provisioning, role administration, system configuration, and coordination of updates and enhancements.
• Provide technical support for simulation and clinical education technologies, troubleshooting application, access, and audiovisual issues for faculty, students, and staff.
• Support and operate control room technologies during OSCEs and other clinical activities, ensuring reliable audio, video, recording, and communication systems.
• Ensure technical readiness of all simulation and AV systems through routine testing, preventative maintenance, and coordination with IT teams and vendors.
• Manage video recording, storage, and quality assurance processes to ensure accuracy, accessibility, and integrity of clinical education content.
• Develop and maintain user documentation, knowledge base materials, and training resources to support effective use of supported technologies.
• Collaborate with stakeholders to deliver user training and guidance, promoting adoption and consistent use of simulation and instructional technologies.
• Monitor system performance and support continuous improvement efforts by identifying trends, documenting issues, and recommending enhancements.

Working Conditions: Classroom/Instruction setting.

Physical Requirements: Ability to lift up to 40lbs.

Qualifications

Basic Qualifications:

• 5+ years of related experience required. Higher education may count toward experience.

Additional Qualifications and Skills:

• Bachelor's degree preferred.
• Experience supporting audiovisual, simulation, or instructional technologies in a higher education, healthcare, or enterprise environment.
• Proficiency in troubleshooting hardware, software, and AV systems in real-time, user-facing settings.
• Strong technical communication skills, including the ability to create clear documentation and deliver effective user training.
• Demonstrated ability to manage multiple priorities and provide reliable support during live or time-sensitive activities.

Additional Information

• Standard Hours/Schedule: 40 hrs. per week / Monday - Friday / 8:00 am - 5:00 pm. Employee must be able to work a flexible schedule, including early morning arrivals and late evening events.
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.
• Pre-Employment Screening: Identity, Criminal
• Staying Informed About Your Application: Due to the high volume of applications, we may not always be able to reach out right away, but you can track your status anytime through the Careers[redacted] portal.

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Work Format Details

This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.