What you'll do:
The Lead Learning and Talent Development Associate partners with Operations leaders and cross-functional stakeholders to support learning and talent priorities that strengthen frontline leadership, improve operational effectiveness, and advance a culture of safety, accountability, and execution excellence.
This role works closely with the company's largest workforce segment-including branch operations, supply chain, fleet and logistics, and environmental health and safety-to help identify development needs, recommend practical solutions, and coordinate execution with the Learning and Talent Development team.
This role offers the opportunity to work directly with Operations leaders and have a visible impact on how the business runs at the branch level.
This is a business-facing role that blends partnership, needs analysis, program management, and continuous improvement in support of Operations.
What You'll Do- Build strong working relationships with Regional Vice Presidents, Branch leaders, HR partners, and cross-functional stakeholders.
- Learn the priorities, challenges, and workforce needs of supported business areas.
- Gather and clarify learning and development needs and help prioritize requests.
- Provide practical recommendations to align development efforts with business priorities.
- Conduct discovery meetings, focus groups, and observations to identify skill, leadership, and execution gaps.
- Translate business needs into development priorities for Branch Managers, frontline leaders, and key operational roles.
- Recommend appropriate solutions such as training, coaching, communication tools, or reinforcement resources.
- Partner with the Learning Operational Excellence team to translate needs into clear development requirements.
- Manage a portfolio of Operations-based learning and development programs.
- Develop timelines, milestones, and communication plans for key initiatives.
- Coordinate cross-functional partners and track progress against commitments.
- Identify risks or resource constraints and escalate as needed.
- Support effective rollout and sustainment of programs in the field.
- Track participation, learner feedback, adoption, and agreed success measures.
- Provide leaders with visibility into priorities, progress, and outcomes.
- Use data and stakeholder feedback to identify improvement opportunities.
- Recommend adjustments to improve program effectiveness and alignment to business needs.
- Support ERP, acquisitions, and other operational changes through training coordination and readiness planning.
- Help leaders prepare teams for new tools, processes, and expectations.
- Assist with onboarding and integration of newly acquired teams where applicable.
- Builds strong relationships and credibility with Operations leaders and stakeholders.
- Develops a clear understanding of business priorities and workforce capability needs.
- Provides practical recommendations that improve the quality and relevance of development efforts.
- Manages programs and priorities with discipline, responsiveness, and reliable follow-through.
- Supports initiatives that improve readiness, leadership capability, adoption, safety, or operational effectiveness.
- Aligns learning efforts more closely to business needs and reduces reactive work.
- Uses feedback and data to continuously improve supported programs and outcomes.
What you'll bring:
- 5-8 years of relevant experience in Learning & Development, Talent Development, HR, Operations Support, or a related field.
- Experience supporting or working in field operations, multi-site environments, or operational teams preferred.
- Experience managing programs, projects, or cross-functional initiatives.
- Ability to understand business needs and recommend practical, actionable solutions.
- Strong relationship-building and stakeholder management skills.
- Strong organization, planning, and project coordination skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Effective communication and facilitation skills.
- Comfort working through change and ambiguity.
- Ability to use data and feedback to improve outcomes.
What you'll earn
- 401(k) with employer match
- Medical, dental, and vision insurance
- PTO, company holidays, and parental leave
- Paid training and certifications
- Legal assistance and identity protection
- Pet insurance
- Employee assistance program (EAP)
