JM Smucker Company

Lead Analyst, IS Business Analysis - Sales Capabilities

JM Smucker Company • $85K — $110K *
Akron, OH 44312In-Person
Business Services
5 - 7 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent work experience
  • 6+ years of relevant work experience
  • Demonstrated knowledge of sales processes and systems
  • Experience in project management activities
  • Ability to create business process models
  • Experience with system implementation, support, and/or administration
  • Familiarity with Salesforce CRM is a plus

Responsibilities

  • Manage the CRM tool as Product Owner, prioritizing enhancements and defect resolution
  • Support and act as a technical contact for sales and support teams
  • Facilitate meetings to resolve issues with cross-functional partners
  • Document existing processes and propose improvements in collaboration with SMEs
  • Identify areas for process improvement and contribute to optimal solutions
  • Manage small to medium-sized projects ensuring accountability and progress
  • Provide Tier 2 user support for the CRM platform alongside developing SOPs

Benefits

  • Hybrid working arrangement, with a minimum of 9 onsite days per month
  • Opportunity for professional development through various projects
  • Engage with cross-functional teams, enhancing collaborative skills
  • Involvement in continuous improvement initiatives across business processes
  • Ability to influence modern processes and toolsets across the organization
Full Job Description
Under limited guidance, serves as a liaison for defined projects and activities between the business area and the technical team related to business processes, systems and people. Translates requirements from a business perspective into a format that can be understood and acted on by those in the technical team tasked with building the solution. Business owner and subject matter expert for the Customer Relationship Management (CRM) platform and sales policies, inclusive of the Logistics Development Incentive policy.

Location: Orrville, OH (Close proximity to Cleveland/Akron)

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

In this role you will:

Manage the Customer Relationship Management tool:
  • Serves as Product Owner for the retail CRM (Salesforce) platform by managing backlog, prioritizing enhancements & defect resolution, testing and communication to stakeholders
  • Supports and acts as key technical contact for multiple Sales and sales support teams across all SBA's
  • Facilitates meetings and resolves issues with cross-functional partners such as Sales, Sales Operations, Revenue Growth Management, and Customer Category Business teams
  • Provides forward-thinking mentality, specifically regarding user impact to CRM changes or functionalities
  • Consults with other business SMEs to document existing processes, research best practices and propose future processes in the spirit of continuous improvement
  • Models and drives prioritization among competing goals with business customers and IS resources


Work on and lead various project deliverables including but not limited to:
  • Identifies areas of improvement in our business processes or systems, gathers and documents requirements as needed, and contributes to optimal solutions via Functional Design Documentation
  • Creates business process flows in collaboration with technical teams
  • Highlights process changes and provides input on potential impact to the organization
  • Partners on change management deliverables
  • Proactively executes best practices regarding audit and security controls
  • Summarizes complex technical issues for users in a clear and concise manner


Manages small to medium size projects:
  • Manages projects for supported business area(s)
  • Manages projects leveraging existing technologies or capabilities
  • Executes and enforces standards & methodologies around business process development, project management and change management
  • Delivers project scope (people, process, and technology)
  • Ensures accountability and quick decisions for progress, while mitigating cross-functional risks


Provides business user support:
  • Provides Tier 2 User Support for CRM Platform
  • Develops Standard Operating Procedures (SOPs)
  • Supports internal partners in developing consistent, repeatable processes and implementing improvements
  • Collaborates with users to troubleshoot system issues, analyze impact and work closely with technical team on resolution where needed
  • Performs user acceptance testing (UAT) with daily troubleshooting or on cross-functional projects
  • Champions supportability for new capabilities, identifies maintenance needs and leads execution of maintenance plan
  • Influences and applies adoption of modern processes, toolsets and patterns within and beyond immediate team


Owner of Sales Policies:
  • Serves as SME and point of contact for internal and external Sales Policies
  • Maintains published policies and provides thought leadership for improvement opportunities
  • Owns relationship with 3rd party vendor responsible for monitoring spoils/damages and uses findings to support current or propose changes to LDI rates.


What we are looking for:

Minimum Requirements:
  • Bachelor's degree or equivalent work experience
  • 6+ years of relevant work experience
  • Demonstrated knowledge of sales processes and systems
  • Experience as a project participant or leading project management activities with a good understanding of project management methodology
  • Ability to create business process models and participate change management activities
  • System experience that involved implementation, support, and/or administration
  • Familiarity with Salesforce CRM is a plus
  • Ability to coach & influence cross-functionally
  • High personal standards of integrity
  • Demonstrates a customer service mindset
  • Strong interpersonal and communication skills
  • Demonstrated ability to think critically and conceptually

About JM Smucker Company

J.M. Smucker Company manufactures and supplies spreads, warm beverages, sweeteners, condiments, decorating syrups, and milk products.

JM Smucker Company Careers

There has never been a more exciting time to explore the job opportunities at JM Smucker Company, a leader in the food industry known for its strong values and commitment to quality. As we continue to grow, we invite you to join our team of professionals, where innovation and leadership thrive. Work You’ll Do Join JM Smucker Company’s dynamic team to help drive growth and innovation in one of the most respected companies in the food sector. At JM Smucker, we are dedicated to transforming our business while upholding our unique culture of integrity and responsibility. Lead in a Unique Market Position At JM Smucker Company, you will find yourself at the crossroads of consumer needs and cutting-edge solutions. With a focus on diversity and professional development, we empower our employees to lead and innovate within the industry. Engage with a Skilled Team of Professionals Collaborate with over 7,000 dedicated employees who bring their skills and passion to our teams every day. At JM Smucker, we believe in nurturing talent through comprehensive training and development programs, ensuring that every team member can achieve their career goals. Introducing the JM Smucker Leadership and Innovation Initiative We are committed to fostering leadership and innovation across all levels of our company. This initiative is designed to support our employees in mastering their professional journey through continuous learning and leadership opportunities. Do Innovative Work Be part of a company that is as committed to innovation as it is to producing high-quality products. At JM Smucker Company, you will work on projects that challenge the status quo and push the boundaries of what is possible in the food industry. Be Part of a Great Team Experience a culture that values teamwork, leadership, and diversity. Our teams are made up of individuals from various backgrounds, working together to achieve common goals and drive success in the industry. Future-Proof Your Career With JM Smucker Company, your career is in good hands. We offer a variety of job opportunities, from internships to full-time positions, each accompanied by competitive benefits and the chance for growth. Whether you are just starting out or looking to advance your career, JM Smucker provides the resources and support to help you succeed. Explore Discover how our commitment to innovation leads to superior products and services: [Explore Our Innovations] Read more about how our teams are pioneering new techniques and flavors in the food industry. The JM Smucker Company Difference Our commitment to quality, innovation, and diversity sets us apart in the food industry. We believe that our employees are our greatest asset, and we are dedicated to their growth and development. Stay Connected Join Our Team Search open positions that match your skills and interests. We are always looking for passionate, creative, and driven individuals to join our team. [SEARCH JM SMUCKER JOBS] Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. [READ CAREERS BLOG] Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JM Smucker Company. [SUBSCRIBE FOR JOB ALERTS]
Learn more about JM Smucker Company
Size
14,000 employees
Market Cap
$16.9 billion
Industry
Food & Beverages
Net Income
$955.6 million
Founded
1897
5 Year Trend
+1.6%
Revenue
$8.1 billion
* Ladders Estimates

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