The Lead Analyst directly assists the Manager and Analyst in daily client service activities, while functioning with limited direct supervision. The Lead Analyst serves as a mentor to Analysts and Senior Analysts, and reviews their work, providing guidance to enhance productivity and ensure they are operating at optimal utilization. The Lead Analyst is responsible for creating positive team member experiences, which lead to excellent client service and drive revenue and profit for the Firm. The ideal candidate will have analytical and problem-solving skills, coupled with strong people skills. The successful candidate will be effective in researching issues, reconciling databases, and completing detailed calculations. Successful Ryan team members embrace and live Ryan's values of Pursue Excellence, Wired to Win, Generosity Matters, Build Trust and Integrity Always and will embody and demonstrate accountability. Duties and responsibilities, as they align to Ryan's Key Results People: Create a positive team member experience. Client: Responds to client inquiries and requests from tax authorities. Value: Understands and utilizes applicable software and OneSource Property Tax Systems. Manages and monitors the group's daily workflows to meet all internal and state mandated deadlines. Prioritizes, delegates, and manages emergencies. Manages timely completion of tasks, using knowledge of tax deadlines. Formulates and implements new procedures to handle new, or changes in, filing or processing requirements. Attends and potentially conducts internal or external training. Reviews team time and expense reports for accuracy and completion. Mentors and trains staff on software platforms. Assists with development and deployment of system enhancements. Keeps abreast of changing state statutes and acts accordingly. Performs other duties as assigned. Education and Experience: High-school or General Educational Development (GED) diploma required. Bachelor's Degree highly recommended. Must have a minimum of three years of external property tax experience, or a sustained proficiency in key performance indicators for the prior level. Desire to perform in a high-energy team environment. Demonstrated leadership, problem solving, and strong verbal and written communication skills. Ability to prioritize tasks, work on multiple assignments, and manage ambiguity. Ability to work both independently and as part of a team with professionals at all levels. Computer Skills: To perform this job successfully, an individual must have intermediate knowledge of Microsoftae Word, Access, Excel, PowerPoint, Outlook, and Internet navigation and research. Must also demonstrate a thorough understanding and working knowledge of applicable software and One Source Property Tax Systems. Certificates and Licenses: Valid driver's license required. Supervisory Responsibilities: This position has no supervisory responsibilities.