Large Loss Specialist - Commercial E &O

Dallas, TX

Our Professional Liability Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service, and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Large Loss Specialist, you will be responsible for evaluating and handling complex insurance claims and litigation management duties within AXA XL's Commercial E&O Professional division for AXA XL, with a primary focus on Miscellaneous, Media, and Public Entity Liability claims.

You will play a critical role on the team by managing and resolving Commercial E&O complex claims made against AXA XL's policyholders. You will work closely with your manager and coordinate with fellow claims handlers to guide claims to cost-effective resolution. You will interact and collaborate with underwriting team, brokers, and clients on assigned accounts taking ownership of critical issues relating to claims management.

Our professional liability claims handlers are tasked with managing and resolving claims proactively in order to achieve exceptional outcomes.

What you'll be doing

What will your essential responsibilities include?

• Managing and resolving Primary Duty to Defend and Excess Professional Liability claims in accordance with established Claim Department guidelines, service standards, and state regulations.
• Providing thoughtful and comprehensive coverage analysis and acting as a resource to other claim handlers. Providing support to our underwriting teams for policy wording and account reviews.
• Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for resolution of claims.
• Evaluating settlement values and negotiating claims and litigated matters within authority as well as participating in mediations and settlement conferences. Consistently employing strategic litigation management skills throughout the life of all claims.
• Producing internal reporting and ensuring that reserves are set according to best practice guidelines.
• Coordinating and managing communications with internal and external stakeholders (e.g., underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service.
• Maintaining a high-quality relationship with policyholders and agents by maintaining frequent contact and being responsive to their needs

What you will BRING

We're looking for someone who has these abilities and skills:

• Technical background in Primary and Excess Commercial E&O claims, with preferred advanced experience handling and/or supervising Public Entity, Media, and Miscellaneous Professional Liability claims. Demonstrated experience in written and verbal coverage position communications with insureds and brokers. Proven ability to negotiate and settle complex claims files.

• Advanced analytical skills and sound judgment. Takes initiative and has the ability to work collaboratively.
• Excellent verbal and written communication, negotiation, and presentations skills with the ability to communicate and interact internally and externally with senior management and business partners. This includes, building and refining effective working relationships with insured, brokers, claim handlers, underwriters, co-insurers, excess and reinsurers as well as external vendors including investigators and legal counsel.
• High dedication to customer service, including professionalism and diplomacy in broker and insured relations.

• Education: Bachelor's degree is required. Juris Doctor (J.D.) is preferred but not required.

• Active adjuster's License.

The U.S. base salary range for this position is USD $139,300-$219,300.

Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2026.