Support Center

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

As a LAN Technician III you will:
• Operational Support: Provide Service Operations response and support for all requests, incidents and access related efforts performed on site at any of the organization's locations; Assist with the installation, configuration, upgrade, and overall provide day-to-day administration and support required for the AHC compute environment; Support the administration and configuration of end point devices to include laptops, tablets, desktops, peripherals, and clinical devices; Conducts site surveys, assesses and document current site equipment, configurations and user requirements; Ability to take a flexible work schedule and be on call after hours
• Implementation and Transition: Follow standard operating procedures in the implementation and transition of software and hardware deployments; Facilitate conversations across AHC employees, vendors and other support teams while implementing or upgrading devices and software; Follow change and release management processes; Work with the Project Management Office on device refresh and general device deployment activities; Participate in the creation of detailed work breakdown structures for the implementation of automated and manual provisioning configurations
• Planning and Design: Follow PMBOK and ITIL principles in the planning and design of end point device deployments; Assist with requirements data gathering and analysis as needed; Assist with the planning and design end point device workflows
• Strategy: Participate in reviewing vendor solutions to address end point devices requirements of the business and clinical departments; Provide expertise to identify and translate end point workflow into configuration requirements

Qualifications include:
• Bachelor's degree in the field of computer science or information technology is preferred
• 4+ years of experience supporting workstations, peripherals and general end point devices in an enterprise environment
• A+ Certification or similar certification required
• Network + or similar certification required
• ITILv3 Foundations is preferred
• An additional industry certification in desktop, mobile, network or server technology is required, multiple certifications preferred

Work Schedule:
Employment Type: Full-time
Hours per Week: 40 hours
Typical Daily Schedule:
Shift Type: Day Shift

Pay Range:
$71,932.12 - $107,889.60
If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:
United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support