Loblaw Digital

Labour Relations Manager - National Supply Chain

Loblaw Digital$80K — $110K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Post-secondary degree or diploma in Human Resources, Labour Relations, Business, or a related field
  • 5+ years of direct experience in a labour relations role
  • In-depth knowledge of Canadian labour legislation and collective bargaining principles
  • Strong negotiation skills with credibility across all levels of the organization
  • Exceptional interpersonal, communication, and problem-solving abilities
  • Demonstrated ability to influence decision-making
  • Project management skills for handling multiple priorities
  • Bilingual in French and English is an asset

Responsibilities

  • Serve as the primary point of contact for labour relations issues
  • Build partnerships with supply chain leaders and union reps
  • Lead collective bargaining negotiations and advise on contract impacts
  • Assist in grievance and arbitration processes for fairness and compliance
  • Provide coaching to management on employee relations and conflict resolution
  • Develop and deliver labour relations training for management and HR
  • Collaborate with cross-functional teams to resolve operational issues
  • Identify trends in labour relations and recommend solutions

Benefits

  • Professional development opportunities
  • Supportive work environment fostering collaboration
  • Opportunities for strategic involvement in corporate projects
  • Exposure to comprehensive labour relations practices
  • Chance to influence a fair workplace culture
Full Job Description
Position Overview

The Labour Relations Manager is a key advisor responsible for managing all labour relations across supply chain operations. This role provides expert guidance on unionized workforce matters, including collective bargaining, collective agreements, grievance resolution, disciplinary actions, and arbitration processes. The Labour Relations Manager partners with senior leaders to ensure consistent application of labour policies, compliance with employment legislation, and the execution of labour relations strategies that support operational goals and foster positive workplace relationships. Operating with a high level of discretion and influence, this role addresses complex and sensitive labour issues while contributing to the development of a fair, collaborative, and performance-oriented culture.

What You'll Do:
  • Serve as the primary point of contact for labour relations matters, providing guidance and interpretation of collective agreements to supply chain and human resources leaders.
  • Build strong partnerships with supply chain leadership and union representatives to support labour relations strategies and address workforce challenges proactively.
  • Lead collective bargaining negotiations; support large scale complex bargaining, analyze potential impact of contract provisions and advise senior management; implement and administer the results of labor negotiations.
  • Assist in the administration of grievances, disciplinary actions, and arbitration proceedings, ensuring processes are fair, consistent, and compliant with legal and organizational requirements.
  • Provide coaching and advice to management on employee relations, conflict resolution, and performance management in a unionized environment.
  • Develop and deliver labour relations training and education sessions to management and HR teams.
  • Collaborate with HR, payroll, safety, and benefits teams to resolve employee and operational issues efficiently.
  • Identify trends, risks, and opportunities in labour relations and recommend solutions to enhance organizational effectiveness.
  • Support corporate labour relations projects and initiatives, contributing to continuous improvement and alignment with company objectives.
  • Maintain strict confidentiality and exercise sound judgment when handling sensitive labour and employee matters.


What You'll Need:
  • Post-secondary degree or diploma in Human Resources, Labour Relations, Business, or a related field.
  • 5+ years of direct experience in labour relations role including leading labour negotiations and participating in labour strategy development.
  • In-depth knowledge of labour legislation and collective bargaining principles applicable in Canada.
  • Strong negotiation skills with the ability to build credibility and inspire confidence at all levels of the organization.
  • Exceptional interpersonal, communication, and problem-solving skills.
  • Demonstrated ability to provide guidance and influence decision-making at multiple organizational levels.
  • Project management skills with the ability to handle multiple priorities in a fast-paced environment.
  • Strategic thinking with the ability to apply labour relations expertise to support business objectives.
  • Effective conflict resolution and mediation skills.
  • Ability to build and maintain strong relationships with management, employees, and union representatives.
  • Results-oriented with a focus on compliance, fairness, and operational effectiveness.
  • High level of discretion, professionalism, and integrity in managing sensitive and confidential matters.
  • Valid driver's license and willingness to travel across Canada
  • Bilingual in French and English is an asset

Hiring Range / Échelle salariale à l'embauche :

$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)

A candidate's experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L'expérience et les connaissances d'un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu'un candidat reçoit pour ce poste. Cette offre d'emploi concerne un poste vacant existant. L'entreprise utilise l'intelligence artificielle dans le but de filtrer, d'évaluer et/ou de sélectionner les candidats à ce poste.

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About Loblaw Digital

Loblaw Digital is a subsidiary of Loblaw Companies Limited, a Canadian food and drug retailer. Loblaw Digital is responsible for the company's digital strategy and e-commerce initiatives. The company operates several online platforms, including the PC Express online grocery service and the Joe Fresh clothing website. Loblaw Digital also manages the company's loyalty program, PC Optimum, which allows customers to earn points on purchases that can be redeemed for discounts on future purchases.
Learn more about Loblaw Digital
Size
1,000 employees
Industry

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