Medical Transportation Management

Labor Relations Specialist

Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Human Resources, Labor Relations, Business Administration, or related field, or equivalent experience.
  • 3+ years of labor relations or HR experience
  • 2+ years of direct experience supporting a unionized workforce
  • Experience preparing grievances, disciplinary actions, hearings, and arbitration documentation
  • Strong working knowledge of collective bargaining agreement administration

Responsibilities

  • Serve as the primary point of contact for labor relations matters involving represented employees.
  • Interpret collective bargaining agreements and provide guidance regarding contractual obligations.
  • Coordinate and administer disciplinary processes involving represented employees.
  • Maintain positive labor-management relationships with union representatives.
  • Coordinate grievance administration from filing through final resolution.
  • Organize and maintain all collective bargaining agreements and related labor documentation.
  • Collect and analyze labor-related data to assist with labor strategy support.

Benefits

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Flexible Scheduling
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Birthday Holiday
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Milestone Anniversary One Month Sabbatical
  • Leadership Mentoring Opportunities
Full Job Description

What Will Your Job Look Like?

The Labor Relations Specialist supports the organization's labor strategy through administration of collective bargaining agreements, grievance management, disciplinary processes, hearings, and labor-management relations. This position serves as a key partner to operational leaders by ensuring contractual compliance, maintaining labor relations documentation, and supporting the resolution of labor disputes and workforce issues.

What You’ll Do:

Labor Relations Administration

  • Serve as the primary point of contact for labor relations matters involving represented employees.
  • Interpret collective bargaining agreements and provide guidance to leaders regarding contractual obligations.
  • Respond to labor relations inquiries concerning policies, procedures, work rules, and bargaining agreements.
  • Maintain positive labor-management relationships with union representatives.

Discipline & Hearings

  • Coordinate and administer disciplinary processes involving represented employees.
  • Prepare disciplinary documentation and supporting materials.
  • Review investigations and evidence to ensure disciplinary actions are consistent and contractually compliant.
  • Schedule, facilitate, and participate in disciplinary hearings and fact-finding meetings.
  • Advise leaders on progressive discipline and contract administration.

Grievance Management

  • Coordinate grievance administration from filing through final resolution.
  • Track grievance, hearing, and arbitration timelines to ensure compliance with contractual requirements.
  • Prepare grievance responses and supporting documentation.
  • Assist in grievance investigations and evidence gathering.
  • Maintain grievance logs, status reports, and trend analysis.

Contract Administration & Documentation

  • Organize and maintain all collective bargaining agreements, side letters, arbitration decisions, settlements, and related labor documentation.
  • Prepare records and materials required for labor-management meetings, negotiations, and arbitrations.
  • Track information requests and ensure timely responses.
  • Coordinate meetings between union officials, employees, and management representatives.

Negotiations & Labor Strategy Support

  • Collect and analyze labor-related data including wages, benefits, attendance trends, and operational metrics.
  • Assist with preparation for collective bargaining negotiations.
  • Support labor costing, proposal analysis, and workforce impact assessments.
  • Conduct labor research and provide recommendations to HR and operational leadership.

Compliance

  • Maintain knowledge of labor laws, collective bargaining practices, arbitration trends, and labor relations best practices.
  • Ensure compliance with collective bargaining agreements and applicable labor regulations.

What You’ll need:

  • Bachelor's degree in Human Resources, Labor Relations, Business Administration, or related field, or equivalent experience.
  • 3+ years of labor relations or HR experience
  • 2+ years of direct experience supporting a unionized workforce
  • Experience preparing grievances, disciplinary actions, hearings, and arbitration documentation
  • Strong working knowledge of collective bargaining agreement administration

Even better if you have...

  • Experience in transit, transportation, logistics, or related industries
  • SHRM and/or labor relations certification

What’s in it for you:

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Flexible Scheduling
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Birthday Holiday
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Milestone Anniversary One Month Sabbatical
  • Leadership Mentoring Opportunities

SALARY MIN: $75,000

SALARY MAX: $90,000

About Medical Transportation Management

Medical Transportation Management is a transportation company that provides non-emergency medical transportation services. The company operates in the United States and Canada. Medical Transportation Management is a subsidiary of Total Transit, a transportation company. The company's mission is to provide safe, reliable, and cost-effective transportation services to its customers.
Learn more about Medical Transportation Management
Size
1,000 employees
Industry

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