Job Title: Lab Launch Manager, US

Role Purpose

This role commissions new Neko labs end-to-end, from technical build and equipment installation through regulatory compliance, then hands a fully operational lab to the local clinic team for ongoing management. Reporting to Head of Operations, the Lab Launch Manager operates with high autonomy in ambiguity (Chase 10X, not 10%). No direct reports initially; as the launch cadence grows, this role is expected to build a team underneath it.

What You'll Deliver in the First 6-12 Months
• Commission the first wave of labs in priority US markets, on time and regulatory-compliant (Impact, not activity)
• Stand up a repeatable lab commissioning playbook covering technical build, equipment installation, and regulatory sign-off
• Build and manage relationships with key cross-functional stakeholders, balancing Pan and Peter's priorities without formal authority over them (Tech-enabled, human-centred)
• Hand off each commissioned lab cleanly to the local clinic team with documented operating procedures
• Establish equipment and vendor standards

Minimum Qualifications
• Demonstrated experience commissioning physical sites, labs, or clinical facilities end-to-end
• Working knowledge of regulatory compliance requirements for diagnostic or clinical lab environments
• Strong operational project management, able to run multiple concurrent site launches
• Proven stakeholder management without direct authority, including managing competing priorities
• Willingness to travel extensively and work flexibly across time zones and geographies
• AI fluency: uses AI tools to manage logistics, documentation, and compliance tracking with sound judgment

Preferred Qualifications
• Direct experience with Abbott or equivalent diagnostic lab equipment installation
• Background in fast-scaling healthcare, diagnostics, or life sciences operations
• Experience building a function from one launch to a repeatable, team-supported process