L4 Product (Fibre Product Specialist)

LifeWorks, Inc. • $86K — $160K *
Vancouver, BC V5K 5J9In-Person
Telecommunications & Hardware
5 - 7 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 5+ years of product management experience with a focus on complex product strategies
  • Experience in technology, telecommunications, or consumer-focused industries
  • Post-secondary degree in Business Administration, Engineering, Economics, or a related field
  • Proven track record in defining and executing impactful product strategies
  • Strong analytical mindset with the ability to translate data into strategies
  • Experience working cross-functionally and influencing teams
  • Deep understanding of customer needs for informed product decision-making

Responsibilities

  • Define the product strategy for the professional installation journey
  • Work cross-functionally to establish product requirements and success metrics
  • Drive execution in partnership with operations and project management
  • Stay attuned to customer needs and competitive landscape to guide decisions
  • Lead discussions for stakeholder alignment on priorities and ownership
  • Establish success metrics for initiatives and measure outcomes

Benefits

  • Comprehensive total rewards package with competitive salary and bonus structures
  • Minimum 3 weeks of vacation and a flexible benefits plan
  • Flexibility to work in-office, virtually, or a hybrid model
  • Generous company matched pension and share purchase programs
  • Opportunities for community involvement and volunteerism
  • Career growth and ongoing learning and development opportunities
Full Job Description
Description

Own the Professional Installation Journey and Drive Profitability

Your Impact:

  • Own the Journey: Define and execute the product strategy for the professional installation experience-from initial activation through ongoing service and support. Identify opportunities to improve activation speed, customer experience, and operational efficiency
  • Drive Growth & Profitability: Lead initiatives that improve business metrics including customer acquisition, customer lifetime value, churn reduction, and operational margin. Partner with teams across the organization to identify and execute on growth and profitability opportunities
  • Shape Customer Experience: Make deliberate product decisions about bundling, features, pricing, and support that differentiate the service and drive customer value and loyalty
  • Cross-functional Leadership: Work with operations, marketing, systems, and hardware teams to align on requirements and execute initiatives. Collaborate with peer product managers on strategy alignment and shared learnings
  • Data-Driven Strategy: Use customer insights, operational data, and market intelligence to inform strategy and priorities. Measure the impact of initiatives and iterate based on results


Key Responsibilities:

  • Strategy & Prioritization: Define the product strategy for the professional installation journey. Identify high-impact opportunities in activation experience, bundling, pricing, ongoing service features, and customer support
  • Requirements & Design: Work with cross-functional teams to define product requirements, success metrics, and rollout plans for new initiatives
  • Execution Leadership: Partner with operations and project management to drive execution. Own the roadmap and communicate progress to leadership
  • Market & Customer Intelligence: Stay close to customer needs, competitive landscape, and operational realities. Use data to validate assumptions and guide decisions
  • Stakeholder Alignment: Lead discussions with marketing, operations, systems, and hardware teams to ensure alignment on priorities and clear ownership of execution
  • Metrics & Impact: Define success metrics for initiatives. Measure outcomes and drive continuous improvement


Qualifications

Required Qualifications:

  • 5+ years of product management experience, with demonstrated success leading complex product strategies
  • Experience in a technology, telecommunications, or consumer-focused industry
  • Post-secondary degree in Business Administration, Engineering, Economics, or a related field
  • Proven ability to define and execute product strategy that drives revenue and/or margin impact
  • Strong analytical and data-driven mindset-comfortable translating complex data into strategic insights
  • Experience working cross-functionally and influencing teams without direct authority
  • Deep understanding of customer needs and ability to translate insights into product decisions


What Sets You Apart:

  • Telecommunications or Broadband Industry Knowledge: You have worked in telecom, ISP, or similar environments and understand the customer journey, operational constraints, and margin drivers
  • Strategic Thinking: You think beyond individual features. You can see how product decisions impact the entire customer journey and the business (revenue, margin, churn, customer satisfaction)
  • Bias Toward Execution: You don't just define strategy-you partner with teams to drive execution. You remove blockers and hold teams accountable
  • Customer Obsession: You understand customer needs deeply and make decisions based on customer value
  • Comfort with Complexity: You can define strategy and make decisions even with incomplete information. You gather insights quickly and iterate
  • Collaborative Leadership: You see your peers as partners. You share learnings and elevate the entire product organization


Salary Range: $86,000-$160,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more ...


Job Type: This is for a current vacancy

About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

Explore Job Opportunities

LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

Internship Programs

Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

Networking and Leadership Development

LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

Career Opportunities Await

LifeWorks, Inc. is actively hiring and looking for motivated individuals who are ready to take their careers to the next level. Explore the open positions and find where your skills and passions align with the needs of LifeWorks, Inc.

Stay Connected with LifeWorks, Inc. Careers

Stay informed about the latest news, job alerts, and career tips from LifeWorks, Inc. by subscribing to updates. Tailor your subscription to receive information that matches your career interests and professional goals.

SEARCH LIFEWORKS, INC. JOBS

READ CAREERS BLOG

LifeWorks, Inc. is not just a company; it's a place where careers are nurtured, and futures are built. Join the team and be part of a community that values hard work, creativity, and a commitment to excellence.
Learn more about LifeWorks, Inc.
Industry
Healthcare
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at LifeWorks, Inc.

More Telecommunications & Hardware Jobs

Find similar L4 Product (Fibre Product Specialist) jobs:

NationwideVancouver, BC