Tata Consultancy Services

L2 Support Analyst

Tata Consultancy Services$100K — $120K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of L2 support experience in financial services, specifically with Aladdin platform.
  • Strong knowledge of ITIL process and service management.
  • Experience in incident management for investment applications and vendor support.
  • Solid understanding of asset management and various financial products including Fixed Income, Equity, and Derivatives.
  • Proficient in SQL for database investigations; UNIX, Python, and PERL skills are a plus.
  • Excellent verbal and written communication skills for collaboration with partners and vendors.

Responsibilities

  • Provide L2 support for the Aladdin platform and collaborate with the vendor on issues.
  • Manage incidents related to trading venues, file ingestion, and regional service connectivity.
  • Assist clients with queries and support requests linked to Aladdin applications.
  • Ensure compliance with ITIL processes in handling support tickets and service requests.
  • Investigate and analyze database issues using SQL and other technical tools.
  • Deliver presentations and communicate effectively with both technical and non-technical stakeholders.

Benefits

  • Opportunity to work with a leading financial management platform.
  • Exposure to a variety of financial products within the investment landscape.
  • Collaboration with experienced professionals in the asset management domain.
  • Support for skills development in technical and domain-specific areas.
Full Job Description
L2 Operational analyst with Aladdin platform experience

1. Aladdin - Blackrock experience including administration and L2 support working with the vendor

2. Service Management and ITIL process knowledge and experience in handling L2 support role and handling vendor

3. L2 incident management for investment applications, trading venues, file ingestion and 3rd party leased line connectivity for US regional services

4. Asset Management Domain Knowledge and L2 support experience for Asset management applications

5. Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modeled and traded in Aladdin.

6. Support client/user requests related to the Aladdin

7. Excellent communication and presentation skills. Must possess strong verbal and written communication skills and be able to develop good working relationships with partners.

8. Good understanding of SQL to help dive into Aladdin Database for investigations.

9. Technical skills (UNIX, Python and PERL) are preferred but not necessary.

10. Must be detail orientated, possess initiative and work well under pressure.

Salary Range- $100,000-$120,000 a year

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About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
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