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Job Category
Sales
Job Details
We9re looking for a curious, data-fluent Learning & Development professional who can uncover the story behind the numbers and turn insight into action for the field.
In this role, you will help us stay deeply connected to the needs and realities of our Professional Services Field teams. You will design and lead research and discovery approaches, own our learning measurement and analytics framework, and help evolve our measurement strategy beyond participation and satisfaction metrics toward sustained learning application, behavior change, and business impact.
Working across the Talent Development and Learning team, you will make the impact of our L&D investments more visible, credible, and actionable. You will bring together field insights, program data, learning outcomes, and business measures to inform decisions, strengthen our learning experiences, and continuously improve how we enable our people.
Key ResponsibilitiesReporting, Measurement & Analytics- Own end-to-end reporting and analytics across Talent Development and Learning initiatives, identifying the metrics that matter and translating data into actionable insights.
- Develop consistent reporting approaches that provide visibility into team outputs, program performance, learner experience, engagement, CSAT, and learning quality.
- Embed measurement into the design of learning programs from the outset, ensuring success measures, data requirements, and evaluation approaches are clearly defined.
- Establish scalable measurement frameworks, processes, and standards that enable consistent evaluation across the learning portfolio.
- Identify trends, opportunities, and areas for improvement, using data to inform decisions and continuously raise the quality and impact of our learning solutions.
Field Research, Discovery & Business Impact- Design and own qualitative and quantitative research and discovery approaches that build an ongoing understanding of Professional Services Field teams, including their skill gaps, challenges, priorities, and day-to-day realities.
- Translate field insights into clear recommendations that directly inform the discovery, design, and prioritization of new learning and enablement solutions.
- Partner with stakeholders and field teams to validate learning needs, test assumptions, and ensure solutions are grounded in real business and learner needs.
- Develop frameworks and initiatives that measure learning retention, application, and sustained behavior change over time.
- Advance our measurement approach beyond traditional L&D metrics by connecting learning outcomes to observable changes in performance and business results.
- Define short- and long-term success measures that resonate with senior stakeholders and demonstrate the broader impact of learning investments.
- Build and champion dashboards, reporting mechanisms, and measurement approaches that connect learning activity, learner outcomes, behavior change, and business impact.
Data Storytelling & Executive Insights- Translate complex datasets, research findings, and field insights into clear and compelling narratives.
- Create executive-ready presentations, dashboards, and visual reports that bring program performance and learning impact to life.
- Surface key trends, insights, risks, and opportunities to support evidence-based decision-making.
- Use data storytelling to influence future learning strategy, investment decisions, program improvements, and prioritization.
Instructional Design Partnership- Apply a working knowledge of Instructional Design and adult learning principles to learning measurement, discovery, and evaluation.
- Partner closely with Instructional Designers to ensure learning objectives, desired behaviors, and business outcomes are clearly defined and measurable from the outset.
- Map learning objectives to relevant performance measures and business KPIs.
- Contribute to the development and refinement of learning content where appropriate, bringing field research and data insights into the design process.
- Ensure learning and measurement strategies are aligned so that programs are designed not only for a strong learner experience, but also for measurable application and impact.
Qualifications & Skills- Experience: 3-5 years of experience in Learning & Development, learning analytics, Instructional Design, field enablement, organizational development, or a related discipline. Experience within Professional Services or a technology environment is a strong plus.
- Learning Measurement: Experience developing learning measurement and evaluation approaches, with familiarity with frameworks such as Kirkpatrick Levels 3 and 4 and/or the Phillips ROI Methodology.
- Research & Discovery: Demonstrated ability to design and conduct qualitative and quantitative research, synthesize findings, and translate them into clear and actionable recommendations.
- Data Literacy: Strong analytical skills with experience working with learning, engagement, performance, or business data and using data visualization and reporting tools.
- Business Impact Orientation: A strong interest in moving beyond traditional L&D activity metrics to understand learning application, behavior change, performance improvement, and business impact.
- Data Storytelling: Proven ability to turn complex data and insights into clear, persuasive narratives, executive-ready reports, dashboards, and presentations.
- Instructional Design Knowledge: Working knowledge of Instructional Design, adult learning principles, learning objectives, and evaluation methodologies.
- Collaborative & Consultative: Strong relationship-building and consulting skills, with the ability to work effectively across teams, build trust with field stakeholders, and constructively challenge assumptions using evidence.
- Communication: Excellent written and verbal communication skills, with the ability to adapt insights and recommendations for audiences ranging from learners and program teams to senior leaders.
- Curiosity & Continuous Improvement: Naturally curious, comfortable asking questions, testing assumptions, and using evidence to continuously improve learning experiences and outcomes.
What Success Looks LikeSuccess in this role means we have a clearer, more consistent view of how our learning investments are performing and what impact they are having. Our learning solutions are informed by meaningful field insight, measurement is built in from the beginning, and our reporting tells a credible story that extends beyond participation and satisfaction.
Most importantly, we can demonstrate not only what people learned, but how they applied it, what changed as a result, and where we should invest next.
Unleash Your Potential
When you join Salesforce, you9ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we9ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what9s possible - for yourself, for AI, and the world.
