Job Title: Key Account Manager
Location: Bentonville, Arkansas
Reports To: VP Client Servicing, Enterprise
Department: Enterprise
Job Overview:The Key Account Manager will oversee the growth and management of SellCord's enterprise level client accounts, ensuring that our enterprise level clients receive top-tier support and guidance. You will lead a team of Enterprise Account Managers to support clients by tailoring strategies to drive account growth on Walmart Marketplace. This role requires a mix of account strategy, strong client relationship skills, and team leadership.
As a Key Account Manager at SellCord, you will be responsible for managing a portfolio of client accounts, ensuring their satisfaction, overseeing their success on Walmart Marketplace and growing account revenue. You'll lead an internal team of Enterprise Account Managers to ensure product launches, strategic execution, and consistent client communication. This role offers an exciting opportunity to make a real impact in a fast-growing e-commerce environment.
Key Responsibilities- Lead a small team of Enterprise Account Managers and Enterprise Account Specialists
- Manage the day-to-day operations for assigned accounts and act as the primary point of contact
- Provide strategic directions for assigned accounts, contributing to overall account revenue growth
- Prepare and deliver performance updates, replenishment reports, and meeting recaps
- Collaborate with internal teams to ensure smooth product launches and task execution
- Coordinate with advertising managers to optimize client campaign performance
- Monitor sales data and key performance indicators to identify trends and make recommendations
- Maintain strong client relationships through timely and professional communication
- Run Quarterly Business Reviews (QBRs) with Account Manager preparation support; escalate strategic decisions to the Account Director as needed
- Review Account Manager deliverables before client-facing delivery, providing execution oversight rather than owning execution directly
- Set account-level growth strategy, including upsell timing, seasonal plays, and retention actions
- Actively develop and coach Account Managers, identifying their growth track and advocating for their development
Skills and Qualifications- 3+ years of experience in enterprise level client facing roles; marketing or sales experience is a plus
- Walmart.com and Walmart Marketplace experience is strongly preferred
- Proficiency with G suite tools including Gmail, Google Calendar, Sheets, Google Docs, and Slack; experience with project management tools is a plus
- Solid written and verbal communication skills, with attention to detail
- Ability to multitask and prioritize effectively in a fast-paced environment
- High emotional intelligence and ability to adapt to different client styles
- Strong organizational and time management skills
Why It's Awesome to Join SellCord- Be part of a dynamic and supportive team in a fast-growing company
- Enjoy opportunities for professional development and career growth
- Competitive compensation, benefits, 401K match, and paid time off days.
- Work with cross-functional teams dedicated to innovation and operational excellence
