As a Key Account Manager at RXO, you'll serve as the daily point of contact and relationship manager for our most important clients.
What your day-to-day will look like:
- Serve as an advocate and liaison for RXO's top clients to ensure overall customer satisfaction
- Expand current customer accounts through ongoing relationship development
- Collaborate with team members to secure the terms of sale, including negotiating rates, identifying carriers, procuring specialized equipment, etc.
- Maintain a strong understanding of the industry and client needs; cultivate a core book of business for consistent and repeatable sales
- Ensure the integrity of the shipment and the RXO brand by following standard processes and procedures
- Update internal tracking and reporting systems throughout the day to maintain accuracy in sales and volume metrics
- Monitor and ensure accurate billing; strive to ensure mutually beneficial business operations
