Preferred professional certifications like CSCMP or APICS/ASCM.
8+ years in strategic account management or similar customer-facing leadership.
Track record managing customer portfolios generating $15M to $50M+ in revenues for retention and growth.
Deep expertise in logistics, supply chain management, and related industries.
Experience developing strategies for account growth and profitability.
Strong executive presence for influencing and negotiating with senior leaders.
Responsibilities
Develop and execute strategic account plans for customer retention and revenue growth.
Build and maintain executive-level relationships as a trusted advisor.
Lead business reviews and quarterly meetings to assess performance and identify opportunities.
Partner with customers to create growth roadmaps and continuous improvement initiatives.
Identify and pursue expansion opportunities across various services and geographies.
Monitor customer performance metrics and deliver insights for operational improvements.
Champion digital transformation and technology-enabled solutions for enhanced customer value.
Benefits
Remote work environment with flexibility in travel for meetings/events.
Full Job Description
Job Description
Responsibilities
Develop and execute strategic account plans that drive customer retention and revenue growth.
Build and maintain executive-level relationships, serving as a trusted advisor and primary strategic contact.
Lead business reviews, executive alignment meetings, and quarterly business reviews (QBRs) to evaluate performance, identify opportunities, and maintain strategic alignment.
Partner with customers to develop growth roadmaps, innovation strategies, and continuous improvement initiatives.
Identify, qualify, and pursue expansion opportunities across services, business units, geographies, and solution offerings.
Own customer performance metrics and KPIs, delivering insights and recommendations that improve operational and financial results.
Lead resolution of complex business challenges while balancing customer needs with organizational objectives.
Collaborate with Operations, Sales, Finance, Solutions Design, IT, Engineering, and Implementation teams to ensure successful customer outcomes.
Translate customer goals, challenges, and priorities into actionable internal strategies and resource plans.
Champion digital transformation, automation, and technology-enabled solutions that increase customer value and operational efficiency.
Drive account forecasting, revenue planning, and strategic growth initiatives.
Represent the organization in executive sponsor programs, customer strategy sessions, industry events, and other high-visibility engagements.
Provide market intelligence, industry insights, and competitive feedback to support business planning and solution development.
Promote a customer-centric culture by influencing and aligning cross-functional stakeholders around account objectives and customer commitments.
All other duties as assigned to meet evolving business needs.
Qualifications
Education: Undergraduate degree in a related field from an accredited college or university required.
Certification/Licensure: Professional certifications such as CSCMP, APICS/ASCM, or similar credentials preferred.
Experience: 8+ years of progressive experience in strategic account management, enterprise customer success, business development, or related customer-facing leadership roles.
Proven success managing complex customer portfolios with annual revenues of approximately $15M to $50M+ while consistently achieving retention and growth objectives.
Deep expertise in logistics, transportation, supply chain management, contract logistics, warehousing, distribution, or related industries.
Demonstrated success developing and executing account growth strategies that drive revenue expansion, customer retention, and profitability.
Strong executive presence with the ability to influence, negotiate, and build credibility with senior leaders internally and externally.
Experience leading cross-functional teams and driving alignment across Sales, Operations, Finance, IT, Solutions Design, Engineering, and Implementation functions.
Experience supporting customers in complex industries such as life sciences, aerospace, automotive, high-tech, industrial manufacturing, consumer goods, or related sectors preferred.
Exceptional analytical, communication, presentation, and relationship management skills with a consultative approach to problem solving.
Demonstrated discretion and confidentiality in handling and protecting sensitive information.
Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
Environment: Remote; must be comfortable with travel for related meetings/events.
