DescriptionJOB TITLE: Key Account Manager
LOCATION: Northeast US
REPORTS TO: VP, Operations
The Role:We're looking for a Key Account Manager to join Sunbit's fast-growing Auto vertical. In this role, you'll partner directly with dealership service centers that have already implemented Sunbit, helping them maximize adoption, performance, and customer value.
This is an opportunity for a motivated, customer-centric, and data-driven professional who thrives in the field, builds strong relationships with Fixed Ops leadership, and knows how to turn insights into action. You'll focus on expanding usage within our existing install base, strengthening key account relationships, and driving consistent month-over-month growth in Sunbit utilization.
RequirementsWhat You'll Own:- Manage a portfolio of key auto dealership service centers to drive growth in Sunbit utilization, focusing on service-lane adoption, customer conversion, and revenue performance.
- Build and maintain strong relationships with Fixed Ops leaders (Service Managers, Directors, Advisors, and BDC teams) by understanding their workflows and aligning Sunbit to their operational needs.
- Analyze performance and revenue data to identify usage trends, gaps in adoption, advisor performance, and areas for targeted coaching or improvement.
- Set monthly goals with dealership leadership and service advisors, ensuring alignment on Sunbit usage expectations, customer presentation standards, and key service-department performance metrics.
- Deliver clear, data-driven Quarterly Business Reviews (QBRs) that highlight performance results, ROI, adoption trends, and recommended action steps.
- Collaborate with Regional Operations Managers to execute growth strategies, support on-site engagement, and ensure consistent account performance across dealership groups.
- Track and document all account activity in the CRM - including visits, trainings, advisor engagement, escalations, and performance metrics - to maintain accuracy and internal visibility.
- Provide actionable feedback to Sunbit internal teams on partner needs, operational challenges, competitive insights, and broader Fixed Ops trends.
- Support service-center teams with ongoing training and coaching to ensure advisors confidently present Sunbit and follow best practices consistently.
- Other duties as assigned
What You'll Bring:- 4+ years of field sales or account management experience, ideally working with automotive dealerships or within Fixed Ops environments.
- Proven ability to coach teams and implement processes, especially when introducing or scaling technology solutions.
- Strong business and financial analysis skills with the ability to assess performance, identify opportunities, and execute data-driven action plans.
- Excellent communication skills, both verbal and written, with the ability to present confidently to service-center leadership.
- High proficiency with Microsoft tools (PowerPoint, Excel, Word) and solid project-management capabilities.
- Self-motivated, resourceful, and proactive, with a willingness to roll up your sleeves and drive results in a fast-moving environment.
- Highly organized with strong time-management skills and the ability to manage a large, multi-location account portfolio independently.
- Willingness to travel extensively
The Perks:
- Mission driven, empowered, and collaborative culture
- Stock options
- Unlimited PTO
- Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
- Newly added HSA and Pet Insurance
- 401(k) with company match
- Cell Phone Stipend
- Team-based strategic planning and ownership of deliverables
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