KeyBank

KCIS AI Strategy Leader

KeyBank$96K — $181K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Computer Science, Data Science, Project Management, Information Systems, Finance, Accounting, or a related field.
  • Experience in financial services, commercial real estate, servicing, or related regulated environments.
  • Proficiency in translating business problems into technology enabled productivity improvements.
  • Strong understanding of business processes and operational workflows.
  • Excellent analytical, problem solving, and outcome measurement skills.
  • Effective communication skills for diverse audiences.
  • Demonstrated project management capabilities.

Responsibilities

  • Implement and prioritize AI solutions to enhance productivity and efficiency.
  • Collaborate with subject matter experts to identify areas for AI application.
  • Manage AI projects based on impact, scalability, and feasibility.
  • Translate inefficiencies into actionable AI improvement opportunities.
  • Promote scalable AI usage patterns across teams.
  • Communicate improvements in productivity and quality due to AI solutions.
  • Evaluate AI effectiveness and identify ongoing enhancement opportunities.

Benefits

  • Training on enterprise AI governance, ethical AI, and model risk management.
  • Employer-provided training on KCIS systems and servicing workflows.
  • Flexible work options when roles can be performed remotely.
  • Access to enterprise-approved AI platforms and analytics tools.
Full Job Description
Location:
11501 Outlook Street, Overland Park Kansas

Job Summary
KCIS is a leading third-party commercial loan servicing platform with $720 Billion in assets under management. The KCIS AI Project Manager is responsible for implementing, prioritizing, and enabling artificial intelligence (AI) solutions improving productivity, efficiency, and process consistency across Key Commercial Investor Services (KCIS). Implement AI to high value business workflows-such as servicing, surveillance, and investor reporting-by translating operational needs into practical, scalable AI use cases. The position emphasizes measurable business outcomes with on-time delivery.

Essential Functions
  • AI Strategy & Business Process Optimization
  • Collaborate with subject matter experts across line of business to identify business processes where AI can reduce manual effort, improve turnaround time, and enhance data quality.
  • Project Manage AI use cases based on business impact, scalability, risk considerations, and operational feasibility.
  • Translate process inefficiencies into clearly defined AI-enabled improvement opportunities, identify gaps and track progress via structured periodic reporting.
  • AI Enablement & Productivity Outcomes
  • Promote consistent and repeatable AI usage patterns that can be scaled across teams.
  • Track and communicate productivity, efficiency, and quality improvements enabled by AI solutions.
  • Collaboration & Continuous Improvement
  • Collaborate with business, technology, risk, and data partners to evaluate AI effectiveness and identify enhancement opportunities.
  • Monitor emerging AI capabilities and industry trends relevant to commercial real estate servicing and investor reporting.
  • Support continuous improvement efforts related to business and technology optimization initiatives.


Education
  • Bachelor's degree in Business, Computer Science, Data Science, Project Management, Information Systems, Finance, Accounting, or a related field (required).


Work Experience
  • Experience in financial services, commercial real estate, servicing, or related regulated environments.
  • Experience translating business problems into technology enabled productivity improvements.


Skills
  • Strong understanding of business processes and operational workflows.
  • Ability to apply AI concepts to improve efficiency, quality, and consistency.
  • Strong analytical, problem solving, and outcome measurement skills.
  • Clear communication skills across business and technical audiences.
  • Project Management.


Core Competencies
  • All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.


Equipment Used
  • PC or laptop and standard office technology.
  • Enterprise-approved AI platforms and analytics tools (e.g., Microsoft Copilot and approved data platforms).
  • Reporting, dashboarding, and document management systems.


Training Provided
  • KeyBank enterprise AI governance, ethical AI, and model risk management training.
  • KCIS systems, data platforms, and servicing workflow training.


Physical Demands and Travel
  • In office attendance in Overland Park, KS.
  • Occasional travel may be required.


COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 08/07/2026

#LI-Hybrid

About KeyBank

Shockingly, nearly 9-in-10 people who get their real estate license in America fail. We're solving that problem; And doing it while increasing profitability for the brokerage. Through technology, business automation, and a team approach we have created a system where agents focus solely on working with clients and closing deals.

KeyBank Careers

Joining KeyBank means stepping into a world of professional growth and innovation, where job opportunities abound in an environment that values leadership, diversity, and forward-thinking. As a member of our team, you will be part of a company that's committed to empowering your career journey while contributing to the financial wellness of our communities.

Work You'll Do

At KeyBank, we're not just in the business of banking; we're in the business of helping individuals and communities thrive. By joining our team, you will have the chance to be part of a culture that celebrates diversity and fosters leadership and professional development. Whether you're looking for a position in customer service, IT, finance, or management, KeyBank offers a variety of roles suited to your skills and career aspirations.

Innovate and Lead

KeyBank stands at the intersection of finance and innovation. Our employees are encouraged to lead with creativity and integrity, driving solutions that make a real difference. With a focus on digital transformation and sustainable growth, your work at KeyBank will challenge the status quo and encourage you to explore new ideas.

Grow Your Career

Career growth at KeyBank is not just a possibility—it's a priority. We are dedicated to your professional development through comprehensive training programs, leadership workshops, and continuous learning opportunities. Our commitment to your growth is matched by our dedication to inclusion, ensuring all voices are heard and valued.

Be Part of a Great Team

Our team at KeyBank is our strongest asset. We believe in using our collective skills to foster an environment of innovation and collaboration. Join us and connect with colleagues who are just as passionate and driven as you are. Through teamwork, we achieve exceptional results and push the boundaries of what's possible in the banking sector.

Internship and Employment Opportunities

For those starting their careers, KeyBank offers robust internship and employment opportunities that provide a solid foundation in the financial industry. Interns at KeyBank gain hands-on experience, beneficial networking connections, and insights into our day-to-day operations, setting the stage for a successful career.

Benefits and Culture

KeyBank is committed to offering benefits that enhance your life and well-being. From healthcare to retirement plans, and flexible working conditions, we ensure our employees are well taken care of. More than just benefits, our company culture is built on respect, integrity, and accountability—values that guide us in making a positive impact on our clients and communities.

Join Our Team

Explore the job opportunities at KeyBank and find the right fit for your skills and interests. We are continuously hiring and looking for individuals who are curious, innovative, and ready to make a difference. Prepare your resume, ace your interview, and join a team that's dedicated to your success and to transforming the landscape of banking.

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Ready to take the next step in your career? Search open positions at KeyBank that match your skills and interests. We look for passionate, creative, and solution-driven team players who are ready to grow and succeed in a dynamic and supportive environment.

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Join KeyBank and be part of a company where your career is as important to us as it is to you. Together, let's unlock opportunities for growth, innovation, and meaningful impact in the financial world.
Learn more about KeyBank
Size
17,110 employees
Market Cap
$16 billion
Industry
Net Income
$1.3 billion
Founded
1825
5 Year Trend
+5.6%
NASDAQ

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