Citigroup, Inc

Kafka DevOps Engineer

Citigroup, Inc • $94K — $141K *
Mississauga, ON L4T 0A1In-Person
Information Technology
5 - 7 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • 5+ years in Application & Infrastructure Operations.
  • Experience with Kafka ecosystem in production environments.
  • Exposure to the Confluent stack is a plus.
  • Proficient in automation tools like Ansible for Kafka management.
  • Solid Unix systems administration experience.
  • Skilled with monitoring tools like Grafana and Splunk.
  • Ability to drive operational efficiency and process improvements.

Responsibilities

  • Contribute to the KaaS App & Infra Operations, implementing a follow-the-sun support model.
  • Collaborate with engineering teams to align objectives and communicate effectively with users.
  • Execute daily operational tasks and ensure smooth regional handovers.
  • Provide L1/L2 support, manage incidents, and uphold service level agreements.
  • Implement business continuity and perform post-release health checks.
  • Manage operational processes like Change & Release Management.
  • Maintain detailed technical support documentation.

Benefits

  • Comprehensive health and wellness programs.
  • Opportunities for professional development and certifications.
  • Flexible working arrangements and work-life balance.
  • Access to a diverse and inclusive workplace culture.
Full Job Description
About the Role
Join the Kafka as-a-Service (KaaS) App & Infra Operations team, operating within a DevSecOps model and collaborating closely with KaaS Engineering. This role is focused on providing technical support and production management functions to ensure the robust operation, stability, and scaling of our Kafka product offering across the bank.

Key Responsibilities
  • Contribute to and participate in the global Kafka as-a-Service (KaaS) App & Infra Operations function, including a follow-the-sun support model.
  • Collaborate closely with platform engineering teams to align on shared goals and serve as a primary liaison between platform users/tenants and the engineering team for queries.
  • Execute daily operational tasks including start-of-day checks, continuous monitoring, and regional handovers.
  • Provide L1/L2 technical support, incident/problem resolution, and manage releases, ensuring stability, quality, and functionality against service level expectations.
  • Implement and carry out internal business continuity (CoB) and resiliency procedures, including performing post-release and infrastructure update health checks.
  • Manage critical operational processes such as Change & Release Management and Incident & Problem Management.
  • Develop and maintain comprehensive technical support documentation.
  • Actively contribute to, and where applicable, lead initiatives focused on improving the stability, efficiency, and effectiveness of the KaaS offering.
  • Participate in and, where applicable, provide technical oversight, overseeing technical issue escalation and resolution of major system outages, ensuring clear communication to all interested parties.
  • Perform other duties and functions as assigned.
Experience
  • 5+ years of proven experience in an Application & Infrastructure Operations role.
  • Solid experience working with the Kafka ecosystem (Kafka Brokers, Connect, Zookeeper) in a production environment. Experience with other distributed messaging/computing platforms and a willingness to learn Kafka will also be considered.
  • Exposure to the Confluent stack (Confluent ksqlDB, Rest Proxy, Schema Registry, Control Center) is a plus.
  • Proficiency in automation tools, specifically Ansible, for managing, installing, and upgrading Kafka services across multiple clusters.
  • Demonstrated experience in administering Unix systems and the applications deployed on them.
  • Proficiency in using monitoring systems such as Grafana and Splunk for application health checks.
  • Track record of proposing and driving operational efficiency and process improvements within support functions.
  • Skilled in communicating effectively with relevant stakeholders at all levels.
  • Experience with issue tracking/reporting tools and Problem Management tools.

Education:
  • Bachelor's degree/University degree or equivalent experience


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Technology

Job Family:
Applications Development

Time Type:
Full time

Primary Location Full Time Salary Range:
$94,300.00 - $141,500.00

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

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Citigroup, Inc is not just a company; it's a place where you can grow both professionally and personally. We offer robust career paths and professional development opportunities that help you reach your potential. With diverse career tracks and the support of leadership, your growth at Citigroup is limitless.

Diversity and Inclusion

We believe our strength comes from the diversity of our team. Citigroup, Inc is dedicated to fostering an inclusive workplace where everyone can contribute their best work. Through diversity training and a culture that embraces differences, we create a welcoming environment for all employees.

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Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

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Start your professional journey with Citigroup through our internship programs or full-time job opportunities. We are constantly hiring fresh talent and seasoned experts who bring creativity and innovation to our team. Whether you're refining your skills or ready to lead, there's a position waiting for you at Citigroup.

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Citigroup, Inc is where your ambition meets opportunity. Join us and transform your career while making a global impact.
Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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