Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret/SCI

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other Required:
None

Job Family:
IT Infrastructure and Operations

Job Qualifications:

Skills:
Storage Services, Unix System Administration, Windows System Administration
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes

Job Description:

Maintains an organization's computer systems' workflows and is responsible for the upkeep, configuration and reliable operation of computer systems, As a Systems Administrator, you will work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 1, 2/3 support of Windows workstations and windows/RHEL servers, network attached storage devices, and stored data in support of business processing requirements.

*** SHIFT HOURS: 6am-2pm Sunday - Thursday***

Job Duties:
• Systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.
• Provide support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure and any processes related to these systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1 , Tier 2 and Tier 3 problem identification, diagnosis and resolution
• Provide support for the escalation and communication of status to agency management and internal customers.
• Provide Installation of PC hardware, Server hardware, and network connections
• Install/load operating system and application software using PowerShell, PDQ, or SCCM software deployment tools
• Isolate and resolve hardware / software / network issues involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore
• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
• Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures, licensing, and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products
• Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports.
• Conduct routine and emergency maintenance of assigned data center equipment
• Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers
• Collaborate and contribute to the development, administration, and testing of backup and recovery plans
• Ensure systems are secure to STIG guidelines and security patches by reviewing ACAS scans and working with ISSO's to mitigate findings
• Maintain operational, configuration, and other standard operating procedures (SOPs)
• Verify system availability with existing Enterprise tools
• Document and track all support work with ticketing management service: ServicePlus

WHAT YOU'LL NEED TO SUCCEED:

Requirements:

• Bachelor's Degree and 3 years of relevant experience or an equivalent combination of education and years of experience.
• Must have Security+ certification or DoD 8570 Level II equivalent within 90 days of hire
• TS/SCI Clearance required and eligibility to obtain CI Poly
• RHEL, Windows, and/or Storage administration
• Experience working with trouble ticket reporting and tracking systems such as ServicePlus
• Ability to respond to after hour calls "provide on-call support" based upon contract requirements.
• Ability to travel 0-20% to local area sites as well as other locations with similar architecture/footprint.
• Ability to complete shift work with schedule flexibility with prior notice to support a 24hour / 365day operations site
• Strong documentation skills, experience work with MS office products especially Excel, Outlook, and word.
• Strong customer support skills providing support to end users
• Ability to prioritize and execute tasks in a high-pressure environment.
• All work is conducted on Customer site.
  Physical Requirements:
  The employee will need to be able to lift/move/carry equipment as necessary (max 65 pounds)
  Desired Skills:
  • Experience in the imagery intelligence domain a plus
  • Ability to create and modify scripts in multiple disciplines in Windows, Linux
  • Knowledge of the Customer's processes and procedures and of the Customer's production systems a plus
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Ability to function as a team member and independently
  • Prefer skills in one or more of the following: Window Desktop OS, Powershell, Red Hat, and Imagery Production Chain.
  • General knowledge of database administration, network administration and possess network configuration management skills.
  • Must have a valid US passport
  Location: On Customer Site
  US Citizenship Required

The likely salary range for this position is $93,662 - $121,900. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
10-25%

Telecommuting Options:
Onsite

Work Location:
USA MD Suitland

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.