Jira Engineer - Role Description

The Jira Engineer administers, configures, and optimizes Jira and Jira Service Management environments to support organizational processes, ensuring reliability, scalability, and adherence to governance standards across Jira Data Center and Jira Cloud. This role emphasizes configuration, system design, workflow engineering, and platform administration.

Key responsibilities:

Configure and maintain Jira workflows, transitions, issue types, issue type schemes, screen schemes, field configurations, custom fields, contexts, permission schemes, and notification schemes.

Use ScriptRunner to implement advanced validators, conditions, post-functions, automations, and administrative scripts.

Manage Jira Service Management configurations, including request types, portals, Assets schemas, object types, automation rules, and service workflows.

Create and tune JQL queries for dashboards, reports, filters, SLA tracking, and operational visibility.

Administer Jira Data Center and Jira Cloud environments, including user management, permissions, global system settings, performance monitoring, and maintenance routines.

Support REST API connectivity and integrations, working with JSON structures to connect Jira with diverse enterprise systems.

Work with SQL databases (Data Center) for troubleshooting, analysis, reporting, and backend system insights.

Collaborate with business teams to gather requirements and translate them into maintainable Jira solutions that scale across departments.

Ensure adherence to best practices, governance standards, security requirements, and platform stability guidelines.

Provide user support, documentation, training, and operational guidance for Jira and JSM functionality.

Core skills:

Jira administration

workflow engineering

ScriptRunner automation

Jira Assets

REST API usage

JSON

JQL

SQL/databases

Jira DC/Cloud operational management

permission/security model expertise

troubleshooting and process design