Experience in application configuration and management.
Knowledge of disaster recovery and business continuity processes.
Familiarity with infrastructure projects and capacity planning.
Responsibilities
Participate in application configuration and management in an enterprise environment.
Support user training activities for effective application use.
Adhere to Quality System Procedures and Change Control processes.
Provide end-user application support and troubleshoot reported issues.
Coordinate application needs between back-end platforms and user interfaces.
Monitor system logs and respond to unusual activities.
Assist in assessment of application security and identity management.
Benefits
Opportunity for professional growth within a supportive environment.
Collaborative team culture focused on continuous improvement.
Engagement with diverse and meaningful infrastructure projects.
Full Job Description
Job Description:
Essential Duties and Responsibilities:
Participate in application configuration, analysis, management, and maintenance in an enterprise environment, including (where applicable):
Access administration and user onboarding.
Issue resolution, patching, and performance monitoring.
Reliability, backup, disaster recovery, and business continuity.
Monitor system logs for unusual activity and escalate or make recommendations for resolution.
Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.
Support user training activities.
Adhere to Quality System Procedures and Change Control.
Provide application end user support.
Respond, resolve, or escalate reported incidents.
Under management direction, may participate as SME for audits.
Responsible for coordinating application needs from back-end platforms through user interface.
Ensure stability, integration, and integrity of production systems.
Complete all QA Non-Conformance and Corrective Actions in a timely manner, as required.
Participate in assessment of application security and identity management requirements, where applicable.
