Kroger

JEWELRY/SR OPERATIONS DIRECTOR

Kroger • $100K — $130K *
Portland, OR 97229In-Person
Retail & Consumer Goods
5 - 7 years of experience
2 days ago
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business or related field
  • 5+ years' experience in operations and management, including regional sales and personnel management
  • Preferred experience as a Store Director
  • Expertise in project team leadership
  • Strong analytical, problem-solving, and critical thinking skills

Responsibilities

  • Develop long-term operational goals and objectives
  • Inspect facilities and services to identify operational deficiencies
  • Oversee design and installation of operational processes as product manager
  • Ensure consistent execution of merchandising and operations standards
  • Provide excellent customer service and recognize outstanding service actions
  • Travel to evaluate operations across districts, regions, and stores
  • Supervise and coach teams, completing performance reviews

Benefits

  • Opportunity for strategic leadership in improving operational efficiencies
  • Chance to influence customer experience positively
  • Engagement in high-level decision making with corporate leaders
  • Access to professional development and project management opportunities
  • Work in an environment that emphasizes core company values of respect, integrity, and inclusion
Full Job Description
Job Description

Responsible for all of the Division Operational Plans. Direct and supervise actives of the following teams: Asset Protection, Operations team, and direct and supervise activities of the District Sales managers. Champion and lead strategic change to improve effeciencies and partner with corporate leaders to create a distinct competitive advantage and enhance the company's position in jewelry retail. Identify areas that will enhance the customers shopping experience while demonstrating the companies core vales of respect, honesty, integrity, diversity, inclusion and safety. Make recommendations to Vice President of Fred Meyer Jewelers and lead implementation of projects as product managers for all operational systems. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

  • Develop long range goals and objectives related to company operations, identified programs, customer financing and business continuity plan
  • Inspect facilities conditions, customer service performance, and operating procedures to identify deficiencies and opportunities.
  • Oversee the design/installation of processes as product manager for supported systems.
  • Maintain current awareness of all merchandising and operations standards and requirements.
  • Provide Customer Service, including and demonstrating and recognizing Service Plus actions
  • Travel to districts, regions, stores, and vendor sites to evaluate operations.
  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
  • Participate in preparing and reviewing analyses of activities, costs, operations, and forecast data to determine department progress toward stated goals and objectives
  • Effectively lead team in meetings and coordinate activities within the Operations group for which responsibility is delegated for further attainment of goals and objectives
  • Initiate documents and maintain effective communication of policy procedures and programs that increase profitability and facilitate effective execution of strategy and performance of personnel
  • Articulate the company's mission concisely that speaks to customer and associates at all levels.
  • Determine and verify effective installation of operational standards for stores and facilities conditions and performance which conform to corporate divisional standards; maintain continuous execution once implemented.
  • Partner with enterprise contacts to deliver problem resolution, optimum service, and continued improvement.
  • Develop and lead effective operational short and long term plans to exceed customer expectations and comply with all government laws and regulations.
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation.


Qualifications

Minimum
  • Bachelor's degree in business or related field
  • 5+ years' experience (2 years regional sales manager experience, 2 years manager of operations experience, and 2 years personnel management experience); or combination of relevant education and experience

Desired
  • Store Director Experience
  • Experience directing and participating on project teams
  • Proficient with Report Management and Distribution systems report retrieval processes
  • Strong analytical and problem-solving skills
  • Strong critical thinking skills, attention to detail and ability to draw conclusions
  • Ability to prioritize/multi-task while providing accurate/on-time results
  • Demonstrated ability to maintain confidentiality and protect sensitive information
  • Strong working knowledge of management strategies, financial accounting, human resource planning, customer relations, and implementation of new technologies
  • Familiarity with operations/training terms and processes
  • Skilled in process flow analysis and flow charts
  • Excellent leadership and project and product management skills
  • Ability to set high goals for personal and group accomplishments and to monitor progress towards goals attainment; ability to meet or exceed goals
  • Ability to achieve a satisfactory level and technical and professional skills or knowledge in position and/or related areas; keep up with current developments and trends in areas of expertise

About Kroger

Kroger serves customers and the community, how we innovate, and who we hire.

Kroger Careers

Joining Kroger means becoming part of a historic company committed to transforming the grocery industry. As one of America's largest retailers, Kroger offers unparalleled job opportunities, fostering a culture of innovation, leadership, and diversity.

Work You'll Do

At Kroger, every position contributes to our mission of feeding the human spirit. We are looking for professionals who are eager to drive change and master their career journey through various employment paths, from in-store roles to corporate positions.

Innovate and Lead

Embrace the chance to be at the forefront of industry innovation with Kroger. Our team is dedicated to implementing sustainable practices and technologies that enhance customer experience and community well-being. Your skills in leadership and innovation will find a nurturing home here, pushing the boundaries of what a grocery company can achieve.

Grow with Us

Kroger is not just a company; it's a place where you can grow. We invest in our team's growth through comprehensive training programs, leadership development, and opportunities for advancement. Diversity and inclusion are at the heart of our culture, ensuring every team member can thrive.

Be Part of a Great Team

Our team at Kroger is diverse, skilled, and driven—united by a shared commitment to our customers and each other. Working here, you'll engage in meaningful work that directly impacts communities, supported by a network of colleagues who are as passionate about their careers as you are.

Internship and Training Opportunities

Start your professional journey with Kroger through our internship programs or dive into our diversity training initiatives that prepare you for a long-term career with us. These programs are designed to enhance your skills and ensure you are well-prepared for the challenges and opportunities ahead.

Benefits That Matter

Kroger offers a competitive benefits package that supports the health, well-being, and financial security of our employees and their families. From healthcare to retirement plans, we provide the benefits you need to secure your future.

Explore Job Opportunities

Whether you're starting your career or looking to make a change, Kroger offers positions that match your skills and interests. From part-time jobs to full-time careers, our hiring process is designed to find the best fit for both you and our company.

Stay Connected

Join our team and stay connected with the latest in career opportunities and company news. Network with professionals across the company and industry, gaining insider perspectives that can help propel your career forward.

Search Kroger Jobs

Ready to take the next step in your career? Search open positions at Kroger, tailor your resume, and prepare for an interview that could lead to your next professional adventure. We're excited to see how your talents can help shape the future of Kroger.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Kroger. Join Kroger, where your career is nurtured, your innovation is valued, and your growth is guaranteed.
Learn more about Kroger
Size
420,000 employees
Market Cap
$32.4 billion
Industry
Food & Beverages
Net Income
$2.5 billion
Founded
1883
5 Year Trend
+3.6%
Revenue
$132.4 billion
NASDAQ
KR
* Ladders Estimates

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