Job DescriptionRole SummaryThe Director of Post Closing & Compliance Services, reporting to the Vice President of National Operations, serves as the enterprise leader responsible for architecting, scaling, and governing the company's national post-closing service model. As a key member of the National Operations leadership team, this role drives strategic alignment across regions, ensures operational excellence, and leads the transformation of post-closing from a limited support function into a comprehensive, end-to-end national service.
The Director oversees Post Closing Supervisors, Specialists, the Recording team, and partners closely with the specialty accounting team responsible for underwriter remittance. This leader ensures that all post-signature requirements-disbursements, 1099 production, recordings, trial balance oversight, uncashed check management, underwriting and state audit coordination, and licensing administration-are executed with consistency, accuracy, and operational discipline across the enterprise. The Director will also lead a strategic discovery and building process to evaluate the full landscape of shared services opportunities (outside of title and escrow support scope), synthesize into a national shared service model, and collaborate closely with field staff to execute.
Key ResponsibilitiesEnterprise Leadership & Organizational Development- National team leadership - Build and lead a high-performing, multi-layered organization capable of supporting a national, high-volume operation.
- Leadership development - Strengthen leadership capability across Supervisors and Specialists to support scale, consistency, and accountability.
- Culture stewardship - Champion a culture of operational excellence, customer service, and continuous improvement across all regions.
- Strategic resource planning - Align staffing, tools, and training with enterprise service expectations and volume forecasts. Ensures the right skill sets are acquired for new service offerings.
- Executive-level partnership - Serve as a trusted partner to brand, regional, and operational leaders, influencing decision-making and driving alignment.
National Strategy, Governance & Service Expansion- Policy deployment - Lead the national implementation of post-closing policies and standards, ensuring consistent adoption and compliance across all regions.
- Service expansion - Drive the evolution from today's limited scope to a full post-signature service suite, including trial balance oversight, uncashed check resolution, trailing documents, lien releases, and file completion.
- Field alignment - Collaborate with regional escrow and closing leaders to ensure the national model meets local needs and enhances service delivery.
- Regulatory & underwriting governance - Oversee underwriting and state audit coordination, ensuring readiness, documentation accuracy, and timely response to regulatory requirements.
- Licensing administration - Direct licensing processes across states/regions to ensure compliance and operational continuity.
- Enterprise escalation management - Resolve critical issues and support local leadership with complex or time-sensitive matters.
- Cross-functional leadership - Partner with Finance, Accounting, Underwriting, and National Operations to strengthen processes, controls, and enterprise alignment.
- Performance governance - Establish and monitor KPIs, service levels, and quality metrics to ensure consistent performance across all teams.
Process Optimization, Risk Management & Operational Excellence- Process architecture - Design scalable workflows that support a national, high-volume post-closing operation.
- Standardization - Drive adoption of consistent processes, documentation, and service standards across all offices.
- Automation & efficiency - Identify opportunities for automation, outsourcing, and cross-training to reduce manual work and improve throughput.
- Risk & control framework - Implement operational controls to mitigate risk, ensure compliance, and protect the integrity of financial and transactional data.
- Continuous improvement - Use field feedback, audit findings, and performance data to refine and elevate service delivery.
Qualifications- Minimum six years of leadership experience, including multi-site or national operational oversight.
- Experience in real estate transaction processing, escrow operations, financial services, or other regulated, high-volume environments.
- Demonstrated success building and scaling high-performing teams.
- Ability to lead in a remote, fast-paced, high-volume environment while maintaining accuracy and service quality.
- Exceptional communication and influencing skills, with the ability to collaborate across departments and levels.
- Strong analytical and problem-solving abilities, including data interpretation and root-cause analysis.
- Proven success partnering with Finance, Accounting, Underwriting, and Operations.
- High adaptability and comfort leading through change.
