Brillio

IVR QA Engineer - R01566923

Brillio • $90K — $120K *
Chicago, IL 60629In-Person
Telecommunications & Hardware
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years of experience in QA or testing roles
  • Hands-on experience with IVR and contact center testing
  • Familiarity with Amazon Connect or similar platforms
  • Strong understanding of telephony concepts and call flows
  • Proficient in API testing and backend validation
  • Knowledge of AWS services, including Lambda and API Gateway
  • Experience in Agile methodologies and SDLC processes

Responsibilities

  • Validate and test IVR call flows and customer journeys
  • Perform end-to-end testing of various call types
  • Test integrations with AWS services and backend systems
  • Design and execute comprehensive test cases and scenarios
  • Develop and maintain test automation scripts
  • Identify and manage defects throughout the testing lifecycle
  • Ensure compliance with quality standards and regulations

Benefits

  • Remote/hybrid work options for flexibility
  • Opportunity to lead in setting benchmarks for digital transformation
  • Engagement in varied projects with cutting-edge technology
  • Inclusive company culture with career growth opportunities
  • Involvement in a fast-paced, Agile work environment
Full Job Description
IVR QA Engineer
Primary Skills
  • Selenium, BDD - Behavior Driven Development, Zephyr, Cucumber
Specialization
  • Quality Engineering - Web Applications & Microservices: Associate SDET
Job requirements
  • Role: IVR QA Engineer
    Years of Experience: 8+ years
    Location: Remote/ Hybrid (Coppell, TX/NY/ CA)
    As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.
    Job Description:
    We are seeking a skilled IVR QA Engineer to validate and ensure the quality of contact centre solutions built on Amazon Connect and related technologies. The role involves testing IVR flows, voice and chatbot interactions, backend integrations, and ensuring seamless customer experience across channels.
    Key Responsibilities
    IVR & Contact Flow Testing
    • Validate IVR call flows, routing logic, and customer journeys
    • Perform end-to-end testing of inbound, outbound, and callback flows
    • Test voice, chat, and self-service interactions for accuracy and usability
    Functional & Integration Testing
    • Test integrations between Amazon Connect, AWS services, and backend systems
    • Validate APIs, Lambda functions, and data flows across systems
    • Ensure correct handling of user inputs, fallback scenarios, and edge cases
    Test Design & Execution
    • Design detailed test cases, test scenarios, and test data
    • Execute functional, regression, system, and integration testing
    • Perform smoke and sanity testing during releases
    Automation & Tools
    • Develop and maintain test automation scripts where applicable
    • Use tools like Cyara, Selenium, or API testing frameworks for validation
    • Support test automation for IVR and conversational flows
    Defect Management & Reporting
    • Identify, log, track, and retest defects
    • Work closely with developers and BA teams for issue resolution
    • Prepare test reports, status updates, and quality metrics
    Quality Assurance & Compliance
    • Ensure high-quality delivery aligned with business requirements
    • Validate compliance with security and data standards
    • Participate in UAT support and production validation
    Required Skills & Qualifications
    • 3-8 years of experience in QA or testing roles
    • Hands-on experience in IVR / Contact Center testing
    • Experience with Amazon Connect or similar platforms
    • Strong understanding of call flows, routing, and telephony concepts
    • Experience with API testing and backend validation
    • Knowledge of AWS services (Lambda, S3, API Gateway, CloudWatch)
    • Experience in test case design, execution, and defect tracking
    • Strong understanding of SDLC, STLC, and Agile methodologies
    Preferred Skills
    • Experience with testing tools such as Cyara, Hammer, or similar IVR testing tools
    • Exposure to chatbot/voice bot testing (Amazon Lex or equivalent)
    • Experience in automation frameworks (Selenium, REST Assured, etc.)
    • Knowledge of contact centre platforms like Avaya or Genesys
    • Familiarity with CI/CD and DevOps testing practices
    Soft Skills
    • Strong analytical and problem-solving abilities
    • Good communication and stakeholder coordination skills
    • Attention to detail and quality mindset
    • Ability to work in fast-paced, Agile environments
    Why should you apply for this role?
    As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.
    Know more about
    PPE: https://www.brillio.com/platform-and-product-engineering/
    DAE: https://www.brillio.com/services-data-analytics/
    CES: https://www.brillio.com/services-customer-experience-services/
    DI: https://www.brillio.com/services-digital-infrastructure/
    Know what it's like to work and grow at Brillio: https://www.brillio.com/join-us/
    #LI-RJ1


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About Brillio

Brillio is a technology consulting and technology services company focused on the implementation of digital technologies.

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Learn more about Brillio
Industry
Technical Services
Founded
2014
* Ladders Estimates

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