ServiceNow

ITAM Solution Architect

ServiceNow • $125K — $150K *
US-AnywhereRemote in Dallas, TX
Enterprise Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Practical experience with AI tools like Otto and AI Control Tower in asset management workflows.
  • Experience in IT asset management, software asset management, or related enterprise IT operations roles.
  • Demonstrated experience architecting ITAM solutions in complex, multi-stakeholder enterprise environments.
  • Experience with ServiceNow Discovery and CMDB integration for asset data accuracy.
  • Strong executive presence and ability to engage stakeholders at all levels.
  • A balance of technical depth and strong interpersonal skills in data governance, business intelligence, or similar fields.
  • Collaborative mindset, skilled in interdisciplinary teamwork across sales and delivery organizations.

Responsibilities

  • Architect and design ServiceNow ITAM solutions, including Hardware Asset Management and Software Asset Management.
  • Define data models, integration patterns, and CMDB alignment strategies for accurate asset tracking.
  • Guide customers through data flow processes from discovery to normalization.
  • Provide evidence-based assessments of ITAM maturity and optimization strategies.
  • Partner with delivery teams to ensure scalable architectural decisions aligned with governance requirements.
  • Identify and communicate project risks and scope gaps to stakeholders.
  • Mentor Technical Consultants on ITAM design patterns.

Benefits

  • Influence high-impact, multi-million-dollar transformation programs from the outset.
  • Collaborate directly with enterprise customers on AI-driven initiatives.
  • Join a team that prioritizes outcomes and excellence in project delivery.
  • Offers competitive compensation and performance bonuses with clear career growth opportunities.
Full Job Description
Job Description

ServiceNow is moving from a workflow platform with AI features to an AI platform where agents do the work. That shift only works if the assets, licenses, and costs feeding it are accurate and under control - which is the problem this role owns.

The ITAM Solution Architect leads the technical design and delivery of ServiceNow IT Asset Management solutions for enterprise customers, translating business and financial governance requirements into scalable platform architecture. This role combines deep product expertise with the ability to advise customers on ITAM best practices, license optimization, and asset lifecycle strategy - serving as a trusted technical advisor throughout the engagement lifecycle.

What You'll Do:

Architect ITAM solutions
  • Lead solution architecture and design for ServiceNow ITAM implementations, including Hardware Asset Management (HAM), Software Asset Management (SAM), Enterprise Asset Management (EAM), and Cloud Cost Management (CCM)
  • Define data models, integration patterns, and CMDB alignment strategies to support accurate asset lifecycle tracking
  • Guide customers through discovery-to-normalization data flows and reconciliation processes

Advise and lead
  • Give customers evidence-based assessments of ITAM maturity, license compliance risk, and cost optimization strategies - grounded in real current-state analysis, not generic best-practice assertions
  • Partner with delivery teams to ensure architectural decisions are technically sound, scalable, and aligned to customer governance requirements
  • Identify and proactively surface project risks, scope gaps, and technical debt to engagement leadership and customer stakeholders
  • Mentor Technical Consultants and Business Process Consultants on ITAM design patterns

Why Join Us
  • Influence multi-million-dollar transformation programs at the earliest stage.
  • Work directly with enterprise customers on high-impact ServiceNow and AI-driven initiatives.
  • Be part of a team that values both outcomes and excellence in delivery.
  • Competitive compensation, performance bonuses, and clear career growth opportunities.


Qualifications

To be successful in this role you have:

Required
  • Practical experience applying AI tools like Otto and AI Control Tower to asset management workflows, with the judgement to know where they add value and where they don't.
  • Experience in IT asset management, software asset management, or related enterprise IT operations roles
  • Demonstrated experience architecting ITAM solutions in complex, multi-stakeholder enterprise environments
  • Experience with ServiceNow Discovery and CMDB integration as it relates to asset data accuracy
  • Executive presence and the ability to engage with stakeholders at all levels.
  • A balance of technical depth and strong interpersonal skills, with a background in data governance, data catalogs, ontologies, business intelligence, engineering, or other technical fields.
  • A collaborative, one-team mindset, skilled at working across sales, solution consulting, and delivery organizations.

Preferred
  • Familiarity with ITAM industry frameworks (e.g., ISO/IEC 19770)

Certifications
  • Required: CSA and CIS-HAM or CIS-SAM, held or obtained within an agreed window
  • Preferred: CMA/CTA for architect-track candidates, and ITAM industry certifications (e.g. IAITAM)


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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