Role OverviewThis role owns the design, launch, and ongoing maturation of a globally scaled IT Peripheral Vending Program. You will lead program strategy, vendor operations, analytics, and cross-functional integration across IT, Workplace, Finance, and Procurement. You will drive the program from its current foundation stage deployments through full global scale by the end of 2027.
This is a high-visibility, high-ownership role. You will define the operational model, make placement and inventory decisions backed by data, manage vendor-managed replenishment relationships, and integrate vending workflows with ITSM and ITAM platforms. The program operates as permanent IT infrastructure across all global offices.
What You Will DoProgram Design and Launch- Define and document the end-to-end operational model and technology roadmap for vending and automated locker deployments globally.
- Lead site assessment and machine placement methodology using foot traffic data, badge access analytics, and occupancy signals.
- Own the global deployment roadmap, sequencing US expansion and international rollouts through 2026 and 2027.
- Develop the peripheral catalog framework including standard assortments, specialized lab configurations, and SKU governance processes.
- Establish par levels, replenishment triggers, and stockout tolerance thresholds by SKU category and location type.
Vendor Management and VMI Operations- Own relationships with vending hardware vendors and third-party logistics and replenishment providers.
- Negotiate and manage vendor-managed inventory contracts including consignment, pay-on-dispense, and purchase order models.
- Define vendor SLAs covering restocking cadence, machine uptime, dispense success rate, and on-site response time.
- Ensure vendors have real-time or near-real-time visibility into machine inventory levels through system integration or data feeds.
- Drive quarterly vendor business reviews and escalate performance gaps through a defined governance process.
Analytics and Demand Planning- Launch and own vending analytics dashboards covering machine utilization, peripheral demand, inventory turnover, and geographic usage trends.
- Build a demand planning baseline from transaction data segmented by SKU, location, team, and time period.
- Implement rule-based VMI by mid-2026 and lead the transition to predictive demand planning as a 2027 capability.
- Define anomaly detection thresholds and escalation paths for unusual consumption patterns.
- Partner with a BI or data engineering team to extend existing analytics platforms rather than introduce standalone tooling.
Systems Integration- Lead integration of vending access with identity systems and SSO to enable authenticated, auditable dispense transactions.
- Coordinate ITSM integration for device locker pickups, exchanges, and replacements can be triggered through service workflows.
- Define data flows between the vending platform, ITAM system, and CMDB to ensure accurate asset lifecycle tracking.
- Partner with MDM and endpoint management teams to enable proactive device refresh and health-triggered locker workflows.
- Ensure vending transaction data flows into procurement and ERP systems to support financial reconciliation and audit requirements.
Governance, Compliance, and Policy- Author and maintain the program playbook, acceptable use policy for vending and locker access.
- Define the data retention and privacy framework for dispense transaction records, with specific attention to GDPR requirements for EU locations.
- Establish internal audit and finance reconciliation processes for vending inventory and asset records.
- Assess export control restrictions applicable to hardware SKUs planned for international machine deployments.
- Build and maintain a program RACI covering IT Operations, ITAM, Workplace, Finance, and Procurement.
What You BringRequired Experience- 5 or more years of program or project management experience in IT operations, IT asset management, supply chain, or a related field.
- Demonstrated experience managing multi-site or global hardware deployment programs from design through steady-state operations.
- Hands-on experience with vendor management including contract negotiation, SLA definition, and performance governance.
- Experience working with ITSM platforms such as ServiceNow or Jira Service Management in an operational context.
- Ability to interpret operational data and translate analytics into inventory, placement, or replenishment decisions.
- Strong cross-functional collaboration skills across IT, Workplace, Finance, and Procurement stakeholders.
Preferred Experience- Experience managing automated vending, locker, or self-service hardware programs in an enterprise environment.
- Familiarity with vendor-managed inventory models including consignment and pay-on-dispense structures.
- Experience with ITAM platforms such as ServiceNow ITAM, Flexera, or Oomnitza.
- Working knowledge of SSO and identity platform integration in an enterprise context such as Okta or Azure Active Directory.
- Exposure to MDM platforms such as Jamf, Intune, SCCM, and familiarity with device health telemetry sensors and concepts like Tanium.
- Experience with BI and analytics tools such as Looker, Tableau, or Power BI for operational reporting.
- International program management experience including awareness of customs, import/export, and data privacy compliance such as GDPR.
Core Competencies- Operates with high autonomy and strong ownership in ambiguous, fast-moving environments.
- Builds operational models from first principles rather than relying on inherited playbooks.
- Communicates clearly with both technical and non-technical stakeholders at all levels.
- Makes data-informed decisions and is comfortable building the data infrastructure needed to do so.
- Manages vendor relationships with commercial discipline and operational rigor.
- Designs for scale from day one rather than retrofitting operational frameworks late in the program lifecycle.
Salary Range$80,640.00 - $134,400.00 USD (Salary)
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees,including:- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC
- Nationwide Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days
401k Plan - Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
