Summary

This position provides desk-side computer support, including hardware and software assistance, to end users.

Location

This position is located in our Austin office.

Responsibilities

• Installs standard software on firm computers.
• Provides technology support and service to employees and clients (onsite and remote).
• Installation, imaging and setup of hardware to include desktops, laptops, and printers.
• Coordinate with Vendors for repairs and support.
• Set-up and support of firm & personally owned mobile devices.
• Resolves service issues, including troubleshooting and repairing network connectivity issues, hard drive and display failures, and printer problems. Provides alternate, loaner equipment to ensure minimum disruption of work time.
• Completes assigned firm-wide equipment upgrades. Schedules time with employee to collect old equipment, re-configure and replace with new equipment.
• Participates in firm-wide roll-outs by providing pre- and post-migration support.
• Maintains inventory of hardware devices such as laptops, desktops, monitors and mobile devices.
• Handles onboarding and offboarding of employees, including training on appropriate use of hardware and software, including MFA and remote access. Reconfiguring equipment upon allocation or return.
• Monitors ticket queue. Documents problem resolution and works to ensure appropriate knowledge transfer to other technicians and responds to user communications for support requests.
• Provides after-hours support during on-call rotation. Travels to the office during late or weekend hours as needed.
• Flexibility to work overtime, including nights and weekends as needed. Serves as essential personnel during emergencies and/or inclement weather.
• Sets up meetings regularly as per firm standards, which includes arranging virtual meetings, loaner equipment, and network connections for presentations. Sets up and supports complex meetings. Supports firm-sponsored events both onsite and at remote locations.
• Assists Level 3 teams on specialized projects when required.
• Other duties as assigned.

Skills and Competencies

• Must have experience and/or knowledge of MS Windows, Office, device configuration, troubleshooting, OS configuration, network printing, and the installation of hardware and software.
• Excellent verbal and written skills. Strong organizational skills.
• Must be self-motivated, detail-oriented, and be able to work quickly and accurately.
• Strong customer service skills and ability to build relationships with business professionals.

Education

• High School or GED

Certifications

• CompTIA A+, Network+ certificate preferred.

Years of Experience

• 2 years' experience providing support to end users, troubleshooting hardware/software issues and installing PC and peripheral equipment.

Essential Job Expectations

All DLA Piper employees are expected to demonstrate excellence in how we serve our clients and develop our people, upholding our firm values as part of our culture. Specific expectations include:

• Communicate effectively, both verbally and in writing, with clients, lawyers, business professionals, and external audiences.
• Produce high-quality work and respond to correspondence in an efficient, timely, and professional manner.
• Meet deadlines, manage competing priorities, and commit to meeting high standards.
• Comply with firm policies and procedures.
• Maintain confidences as required in a law firm environment.

Physical Demands
Sedentary work: This is primarily sedentary work, requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull, or move objects. The role involves sitting for extended periods, with occasional walking and standing, and occasional travel, both domestic and international.

Work Environment

The selected candidate will have the opportunity for a hybrid work arrangement combining remote and in-office work. The specific arrangement will be determined at the time of hiring and may be modified at the firm's discretion.

Compensation & Benefits

The firm's expected hiring range for this position is $37.50/hr - $48.75/hr, depending on the candidate's geographic location, experience, skills, educational background, and overall qualifications.

DLA Piper offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and additional benefits.

Application Process

Interested candidates must apply directly online. Application materials sent via email will not be accepted.

Agency applications will not be considered.

No immigration sponsorship is available for this position.

Disclaimer

This job description provides a concise overview of the role and is not intended to describe all work elements that may be performed. It should not serve as the sole criteria for personnel decisions. Job duties, requirements, and expectations may be modified at the firm's discretion at any time. This job description does not alter the at-will nature of employment.

We are committed to excellence in how we serve our clients and develop our people.

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