IT Systems Analyst

We are looking for an IT Systems Analyst, based out of our Mokena IL office. Reporting to the Sr. Manager of End User Computing Technologies, this person is responsible for providing technical and hands-on support for requests involving Atkore Shop Floor and office IT equipment. The role's responsibilities include initial assessment, triage, research, and resolution of first level cases; commonly regarding the use of application software products and/or infrastructure components.

What you'll do:

The IT Systems Analyst has primary responsibility for providing live and remote technical support to Atkore users and supporting and maintaining Atkore shop floor systems and equipment on the manufacturing shop floor. Other responsibilities include:

• Actively contribute to the continuous improvement of onboarding and offboarding workflows, ensuring seamless equipment setup and delivery for new hires and efficient decommissioning processes for departing employees.
• Lead collaborative initiatives between Hardware Team and Robotic Process Automation (RPA) Team to deliver precise and dependable metrics on all current inventory assets, ensuring data accuracy and consistency.
• Maintain and manage A/V asset equipment while delivering event production, ensuring smooth execution of live events, including multiple Town Hall functions and other key company gatherings. Addressing technical issues promptly to guarantee successful event operations and minimize downtime.
• Lead the review, interpret reports to support best practices in asset management, enhance operational efficiency, and uphold organizational accountability by conducting thorough investigations of inventory discrepancies identifying root causes and implementing corrective measures to prevent recurrence.
• Provide cross functional support to all current and future shop floor projects as it relates to the technology consumed.
• Engage in Atkore's yearly Refreshing of PC equipment for current employees, providing them with outstanding service and customer care.

What you'll bring:

• Associate's degree is required, and Bachelor's Degree is preferred.
• 3 - 5 years of professional experience in Information Technology, preferably in a customer-facing role, or equivalent college-level education in a relevant field.
• Ability to follow a process, and attention to detail is required for this position.
• A+ certifications preferred.
• Competency in Intune, PowerBI, M365, Windows 10 & 11 operating systems is required.
• Basic User & Security Group administration through Active Directory.
• Ability to learn continuously evolving company & industry specific applications, technology, and terminology.
• Provide prompt, professional technical support to employees through clear verbal and email communication, addressing reported issues effectively while incorporating preventive measures to mitigate future challenges. Excellent technical computer troubleshooting skills.
• An understanding of Key Performance Indicators around deployment.

Within 3 months, you'll

• Complete your new hire "Immersion" so that you are ready to rock in your new role.
• Completed three months of DOTIF reporting for Onboarding PC equipment.
• Have developed relationships with cross functional teams.
• Have gained a high-level understanding of Atkore's shop floor systems and user base.
• Have identified potential training you would need for supporting Atkore specific technology or process.

Within 6 months, you'll:

• Have developed a deeper understanding of Atkore's environment.
• Have developed a good understanding of team Key Performance Indicators (KPIs).
• Have completed your knowledge sharing sessions with both level 1 peers and level 2 and 3 teammates.

Within 12 months, you'll:

• Have worked on almost all different types of issues that get reported to our service desk
• Have carved out a niche area of excellence within the team

As of the date of this posting, a good faith estimate of the current pay for this position is $72,400 - $99,550. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.

Benefits available include:

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Paid Time Off
• Paid holidays
• Any leave required under federal, state, or local law

Benefits are subject to vesting and eligibility requirements.

Applications are being accepted on an ongoing basis.

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