Job Title: System Engineer
Dept: IT
Reports To: Project Delivery Manager
FLSA Status: Exempt
Salary Range: $75,000-$120,000 annually
Benefits: Benefit Eligible
Kelley Create seeks a talented and creative System Engineer. The System Engineer is a strategic technical position within the organization. This position is responsible for maintaining the design and integrity of the customer's software systems and coordinating complex projects.
Job Duties and Responsibilities:- Provide IT support relating to technical issues involving Microsoft's core business applications and virtual environments built on Citrix, Microsoft, and VMware.
- Design, implement, and support services for Microsoft related technologies, such as Windows Server, Exchange, SQL, VMWare, Cloud Services, etc.
- Engineer and implement system solutions for customers using technologies that meet their needs.
- Implement and support disaster recovery solutions.
- Provide technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Provide remote access solution implementation and support including VPN, Terminal Services, and Citrix.
- Ensure system documentation and consulting services include system reviews and recommendations.
- Respond to queries professionally, timely, and accurately. Communicate with customers as required including keeping them informed of incident progress or notifying them of impending changes or agreed outages.
- Escalate service or project issues that cannot be completed within agreed service levels.
- Obtain and utilize specific knowledge of the customer and how IT relates to their business strategy and goals.
- Develop in-depth knowledge of the service catalog and how it relates to customer's needs.
- Document internal processes and procedures related to duties and responsibilities.
- Enter time and expenses in ConnectWise according to company procedures.
- Complete assigned training materials and blueprints on the ConnectWise University.
- Work through project tickets and phases in ConnectWise as assigned by a Project Manager.
- Enter all work as service or project tickets into ConnectWise.
- Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.
- Maintain positive, cooperative, and team-oriented relationships with co-workers, supervisors, managers, and others you contact through your job.
- Other duties as assigned.
Skills and Abilities: - Advanced technical skillset in LAN/WAN design and troubleshooting.
- Advanced technical skillset in Windows operating systems: Windows (XP,7,8,10), Window Server (SBS,2008 R2,2012,2016,2019 etc.).
- Ability and desire to provide exceptional customer service.
- Ability to act with a sense of urgency while paying attention to detail.
- Ability to multi-task effectively and thrive in a fast-paced environment.
- Ability to communicate in a positive, effective, and efficient manner.
- Ability to work independently and as part of a team.
- Ability to prepare, organize, and present information to groups of people.
- Ability to match CORE solutions to prospective client needs.
- Ability to work after hours and on-call shifts.
- Ability to pass a background check.
Supervisory Responsibilities: This position does not have supervisory responsibilities.
Experience Requirements:- Minimum of seven (7) years of experience in an IT support or consulting role.
- Minimum of five (5) years of experience with Microsoft Server, Office 365 & Microsoft Active Directory design, implementation, and support.
- Minimum of five (5) years of experience providing exceptional service directly to end users.
- Minimum of five (5) years of experience with LAN and WAN configuration, setup, and troubleshooting.
Education/Certification Requirements:- Minimum of a BA/BS in a related field, or relevant experience.
- One or more of the following industry certifications Net+, MCSA/E, MOS, CCNA, are preferred.
- Possesses a valid driver's license and reliable transportation.
Physical Demands and Work Environment: The physical demands and work environment described below represent the positions' activities and surroundings. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and on the computer to aid.
- Frequently operates a motor vehicle while traveling to client site.
- Frequently exposed to outside elements when traveling to client site.
- Frequently sits and/or stands for long periods of time.
- Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting.
- Frequently works in a well-lit, tempered room.
- Frequently views the computer to perform duties.
- Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.
- Occasionally lifts objects such as office supplies, computers, monitors, and servers with weights up to 50 pounds.
Competitive Benefits Package Include:- Medical Insurance
- Dental/Vision Insurance
- Life Insurance
- Flexible Spending
- Supplemental insurance
- 401K with company match
- Profit Sharing upon goal attainment
- Paid Vacation
- Paid Holidays
- Ongoing training opportunities
