IT Support Specialist

Sugar Maple Health • $114K — $149K *
Austin, TX 78745In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, IT, or related field, or equivalent experience.
  • 2-3 years of IT support or systems administration experience, ideally in a corporate or engineering environment.
  • Strong knowledge of IT systems, including hardware, software, and cloud applications.
  • Experience with engineering software tools like AutoCAD or GIS is a plus.
  • Proficient in troubleshooting hardware, software, and networking issues.

Responsibilities

  • Provide timely technical support across multiple departments for various IT-related issues.
  • Troubleshoot and resolve problems with desktops, laptops, and other office equipment.
  • Manage and maintain optimal performance of hardware, software, and network systems.
  • Support IT security initiatives by monitoring threats and managing updates.
  • Serve as the first point of contact for technical support and user training.
  • Collaborate with departments to address unique IT needs and enhance efficiency.
  • Maintain detailed documentation of IT systems and support tickets.

Benefits

  • 401(k) retirement plan with matching contributions
  • Comprehensive health insurance
  • Dental insurance coverage
  • Life insurance
  • Paid time off for employees
Full Job Description
About the job IT Support Specialist

Note: Strictly for candidates within the United States.

We are seeking a dedicated and technically skilled IT Support Specialist to join our growing team. As an IT Support Specialist at CiviTronix, you will be responsible for providing technical support and maintaining the IT infrastructure that powers our firms operations. This position requires hands-on troubleshooting, a deep understanding of hardware and software systems, and the ability to communicate effectively with both technical and non-technical personnel.

The IT Support Specialist will play a crucial role in ensuring that all internal systems, applications, and hardware run smoothly, which is critical to the success of our engineering projects and client engagements. The ideal candidate will have a proactive mindset, excellent problem-solving skills, and a passion for technology and innovation.

Key Responsibilities
  1. Technical Support & Troubleshooting:

    • Provide timely and efficient technical support to staff across multiple departments, addressing hardware, software, networking, and other IT-related issues.
    • Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, printers, and other office equipment.
    • Support cloud-based systems, project management software, and engineering applications specific to the civil engineering field.
  2. System Administration & Maintenance:

    • Maintain and manage hardware, software, and network systems to ensure optimal performance and uptime.
    • Assist with the deployment, configuration, and maintenance of company devices and software, including Windows and Mac OS, office software suites, and engineering-specific tools (e.g., AutoCAD, GIS software).
    • Monitor the IT infrastructure, including servers, backups, and network systems, to ensure that all systems are functioning securely and efficiently.
  3. Network and Security Support:

    • Assist in managing and monitoring the firms network infrastructure, ensuring secure and stable connectivity for all employees and departments.
    • Support IT security initiatives, including monitoring for potential threats, managing firewalls, and implementing security patches and updates.
    • Ensure data privacy and regulatory compliance by assisting with data backup and disaster recovery procedures.
  4. Software and Application Support:

    • Provide software troubleshooting and assistance for engineering-specific programs (AutoCAD, Revit, ArcGIS, etc.), office productivity tools, and communication platforms.
    • Collaborate with engineering teams to install and update software and hardware relevant to project needs.
    • Coordinate software and system updates and upgrades, ensuring minimal downtime and disruption.
  5. User Support and Training:

    • Serve as the first point of contact for internal users who encounter technical issues or require assistance.
    • Develop and deliver training materials to help employees use technology effectively, including hardware, software, and internal systems.
    • Provide ongoing support for new employee onboarding and training related to IT systems.
  6. Collaboration and Project Support:

    • Collaborate with various departments, including engineering, operations, and project management teams, to understand and address their unique IT needs.
    • Support the IT department in the implementation of new technologies and tools that will enhance the firms efficiency and ability to deliver exceptional services to clients.
    • Assist with research and recommendation of technology solutions to improve the firms operations.
  7. Documentation and Reporting:

    • Maintain detailed documentation of IT systems, support tickets, hardware configurations, and troubleshooting procedures.
    • Report on the status of IT systems, issues resolved, and ongoing improvements to the IT Manager/Director.
    • Assist in the preparation of reports related to IT performance, including incident tracking, system uptime, and software usage.

Qualifications
  • Education: Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
  • Experience:
    • Minimum of 2-3 years of experience in IT support or systems administration, preferably in a corporate or engineering firm environment.
    • Strong understanding of IT systems, hardware, and software, including but not limited to desktop support, network infrastructure, and cloud-based applications.
    • Experience with engineering software tools such as AutoCAD, Revit, GIS, or other similar programs is a plus.
  • Skills:
    • Proficiency in troubleshooting and resolving hardware, software, and networking issues.
    • Strong knowledge of Windows and Mac OS environments and office productivity suites.
    • Familiarity with networking protocols, firewalls, and security practices.
    • Excellent communication skills and the ability to explain technical concepts to non-technical staff.
    • Strong attention to detail and organizational skills.
  • Certifications (Preferred but not required):
    • CompTIA A+, Network+, or other relevant certifications.
    • Microsoft Certified Solutions Associate (MCSA) or similar certifications.
    • ITIL Foundation Certification (or similar IT service management frameworks).

Personal Attributes
  • Problem-Solver: Ability to identify problems quickly and come up with effective solutions.
  • Customer-Focused: Excellent interpersonal skills and a strong desire to help and support colleagues.
  • Proactive: Demonstrates initiative and anticipates issues before they arise.
  • Team-Oriented: Willing to collaborate and work within a multidisciplinary team environment, sharing knowledge and expertise.
  • Adaptable: Comfortable working in a fast-paced environment where technology needs can change rapidly.

Pay rate: $55.00 - $72.00 / hour

Location: Remote (United States Only)

Benefits
  • 401(k)
  • 401(k) matching
  • Health insurance
  • Dental insurance
  • Life insurance
  • Paid time off

Schedule:
  • 8 hour shift
  • Monday to Friday


Package Details

Benefits
  • 401(k)
  • 401(k) matching
  • Health insurance
  • Dental insurance
  • Life insurance
  • Paid time off

About Sugar Maple Health

Sugar Maple Health Careers

Joining Sugar Maple Health presents an unparalleled opportunity to become part of a leading team in the healthcare industry. This company stands out as a beacon of innovation, leadership, and professional growth.

Explore Job Opportunities

Sugar Maple Health is actively seeking passionate, creative, and solution-driven team players. Explore open positions that align with your skills and interests in a company that values diversity and leadership. Sugar Maple Health offers a range of job opportunities, from clinical roles to administrative positions, each contributing to the overarching goal of enhancing health services.

Internship Programs

Kickstart a career in healthcare with Sugar Maple Health’s internship programs. These positions are designed to provide hands-on experience in a supportive and dynamic environment, helping interns develop crucial skills and gain valuable industry knowledge.

Professional Growth and Development

Sugar Maple Health is committed to the professional growth of its team members. With comprehensive training programs and continuous learning opportunities, employees can expand their expertise and advance their careers within the company. Leadership development and diversity training ensure that all team members are equipped for success and prepared to lead.

Benefits and Culture

The culture at Sugar Maple Health is built on a foundation of support and inclusivity, ensuring a workplace where everyone can thrive. Employees enjoy a competitive package of benefits that promote a healthy work-life balance, including health insurance, retirement plans, and wellness programs.

Hiring Process

The hiring process at Sugar Maple Health is designed to be transparent and efficient, starting from the initial job posting to the final interview. Candidates are encouraged to submit a detailed resume and prepare for an interview that assesses both skills and cultural fit. Networking and internal referrals also play a crucial role in the recruitment strategy, emphasizing the company's commitment to building a cohesive team.

Career Advancement

Sugar Maple Health believes in nurturing talent and recognizing hard work. Career advancement is a key focus, with numerous employees rising through the ranks to take on more challenging roles. The company supports career mobility and encourages employees to pursue new opportunities within.

Stay Connected

For those interested in joining Sugar Maple Health, keep up to date with the latest news, job alerts, and insider tips through the company’s career blog. Personalize your subscription to receive updates that match your career preferences and discover the rewarding opportunities that await at Sugar Maple Health.

Join the Team

Search for open positions at Sugar Maple Health that match your skills and interests. Positions are available for those who are driven to excel in a professional healthcare setting and contribute to a team that is making a difference.

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Learn more about Sugar Maple Health
Industry
Healthcare
* Ladders Estimates

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