IT Support Engineer

Wisetack • $83K — $116K *
US-AnywhereRemote in United States
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of relevant IT experience
  • Proficiency with key technologies like Okta, Google Workspace, Slack, and Zoom
  • Hands-on experience with MDM solutions, especially in Apple environments
  • Familiarity with compliance frameworks such as PCI, SOC2, and HIPAA
  • Experience in IT support and help desk systems, particularly Jira Service Management
  • Knowledge of identity management solutions, including SSO/SAML
  • Understanding of IT Service Management (ITSM) best practices

Responsibilities

  • Manage access to corporate systems and conduct regular audits
  • Coordinate with IT service providers for effective helpdesk operations
  • Monitor SOC2 compliance and address issues promptly
  • Collaborate with DevOps and Security teams to enhance technology integration
  • Drive improvements in technology choices and their deployment in the organization

Benefits

  • Equity options available
  • Comprehensive health benefits package
  • Support for remote work or flexible scheduling
  • Opportunities for professional development and training
  • Work in a supportive and collaborative team environment
Full Job Description
The Role

We are looking for a responsible IT specialist to ensure Wisetack employees are empowered with secure, compliant IT solutions.
Responsibilities
  • Own management of access to corporate systems (e.g. Okta, Google Workspace, Slack, Jira,1Password) and perform regular access audits.
  • Partner with our IT managed service provider to ensure smooth helpdesk operations and hardware management.
  • Monitor SOC2 compliance and ensure timely resolution of issues.
  • Collaborate with DevOps and Security Engineering teammates to integrate technology solutions that empower Wisetack employees to work securely and efficiently.
  • Continuously improve Wisteack's technology choices and usage including requirement generation, procurement, vendor planning and roll out, and stakeholder coordination.

Our Technologies:
  • Core: Okta, Google Workspace, Slack, Zoom, 1Password
  • MDM: Iru/Kandji, Intune
  • Engineering Infrastructure: Gitlab, Terraform, AWS, Datadog
Requirements
  • Strong Experience with our technologies (e.g. Okta, Google Workspace, Slack, Zoom).
  • Strong Experience using MDM solutions primarily with Apple environments.
  • Experience working with compliance frameworks (e.g. PCI, SOC2, HIPAA).
  • Experience performing IT Support and using help desk ticketing systems (e.g. Jira Service Management).
  • Experience with managing Identity solutions (e.g. Okta, SSO/SAML).
  • Familiarity with IT Service Management best practices.
  • Familiarity with endpoint security solutions.
Conclusion

The range of base salary for the position is between $83,300 - $116,600 plus equity, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.

About Wisetack

Wisecrack, inc. is an American film and video production company operated by Jacob Salamon, Jared Bauer, Greg Edwards, Drew Levin, and Todd Mendeloff. The company was founded in 2014 and produces various web series and podcasts such as Thug Notes, Earthling Cinema, and 8-Bit Philosophy. The group is focused on an analysis of anime, film, literature, and video games drawing out philosophy, sociology, psychology and other meanings that can be interpreted from media. Wisecrack was purchased by Blue Ant Media in August, 2019.
Learn more about Wisetack
Industry
Finance & Insurance
* Ladders Estimates

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