Clarity Innovations

IT Support Engineer

Clarity Innovations • $80K — $95K *
Columbia, MD 21044In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in IT support, focusing on security and compliance.
  • Expertise in NIST 800-171 and CMMC compliance frameworks.
  • Strong knowledge of Zero Trust Architecture principles.
  • Proficient in enterprise network management, including routing and firewall configuration.
  • Familiar with scripting languages such as PowerShell or Bash for automation tasks.
  • Ability to obtain and maintain a TOP SECRET security clearance.
  • Experience in providing technical support and troubleshooting in a high-security environment.

Responsibilities

  • Manage and sustain proactive security compliance measures for CMMC and NIST requirements.
  • Enforce Zero Trust Architecture (ZTA) principles in the organization's security operations.
  • Collaborate on architectural improvements and strategic infrastructure planning.
  • Execute change management protocols to ensure stability and security.
  • Provide comprehensive technical support and create detailed maintenance documentation.
  • Develop automated workflows to enhance CI/CD processes and operational efficiency.
  • Serve as the primary contact for technical escalations, ensuring rapid issue resolution.

Benefits

  • Comprehensive health and wellness benefits package.
  • Opportunities for professional development and training.
  • Flexible work environment focused on employee well-being.
  • Supportive team culture committed to collaboration and innovation.
Full Job Description
IT Support Engineer
Role Overview

As a versatile IT Support Engineer, you serve as the critical bridge between foundational operational support and high-level strategic implementation. You are responsible for the health, security, and integrity of the enterprise environment, demonstrating the agility to handle a broad spectrum of challenges-from resolving day-to-day user needs to spearheading complex system-wide architectural improvements. Acting with high autonomy, you manage technical workflows, implement robust security controls, and deliver reliable support while strictly adhering to enterprise standards.
Key Responsibilities
  • Manage and sustain proactive security compliance measures as a top priority, ensuring continuous alignment with CMMC and NIST 800-171 requirements.
  • Maintain and enforce Zero Trust Architecture (ZTA) principles across enterprise security platforms as a core operational priority.
  • Collaborate on system-wide architectural improvements and long-term strategic planning alongside standard infrastructure troubleshooting.
  • Execute standardized change management protocols and operational procedures to guarantee infrastructure stability and security.
  • Provide comprehensive technical support and develop high-quality documentation to facilitate proactive maintenance and standardized service delivery.
Core Operational Support
  • Technical Support: Provide first-level support for hardware and software issues.
  • Troubleshooting: Identify and resolve issues related to systems, networks, and applications.
  • Ticket Management: Handle support tickets, escalate when necessary, and ensure timely resolution.
  • Documentation: Maintain records of issues and resolutions for future reference and continuous improvement.
  • Develop and maintain automated workflows using scripting languages like PowerShell and Bash to streamline CI/CD pipelines and operational efficiency.
  • Configure, optimize, and secure enterprise network infrastructure, including the management of advanced routing, switching, and firewall protocols.
  • Strengthen enterprise security posture through proactive threat hunting, regular vulnerability assessments, and the enhancement of incident response protocols.
  • Serve as the primary point of contact for technical escalations, providing rapid resolution for end-user issues and system incidents across all service levels.
Technical Skills
  • Proficiency in managing and securing enterprise systems within a Zero Trust framework.
  • Strong understanding of NIST 800-171 and CMMC compliance frameworks.
  • Expertise in maintaining high-quality operational documentation and technical SOPs.
  • Advanced troubleshooting skills for secure enterprise-grade hardware and software platforms.
  • Understanding of DevOps practices, including automation scripting and CI/CD pipeline implementation.
  • Advanced proficiency in network administration, focusing on optimization and security of routers, switches, and firewalls.
  • Knowledge of cybersecurity operations, specifically in threat hunting, vulnerability management, and incident response.
  • Demonstrated experience in rapid diagnostic and resolution of end-user technical inquiries, ensuring high availability and user productivity.
Required Qualifications
  • Must be able to obtain and maintain a TOP SECRET security clearance.
  • Proven experience in security-focused IT support within a compliant enterprise environment.
  • Demonstrated ability to manage systems and processes independently while meeting rigorous security standards.
Work Location

Work Location: Full-time, on-site role in Herndon, VA and Columbia, MD.

About Clarity Innovations

Clarity Innovations offers technical and consultation services to help companies to design, create, and publish education-specific professional development materials in a variety of formats, applications, and online collaboration tools. The company’s service portfolio includes expertise consulting, marketing strategy and analysis, product management, instructional content design, digital learning development, and customer engagement. Clarity Innovations was founded in 1996 and is based in Portland, Oregon.

Clarity Innovations Careers

Joining Clarity Innovations marks the beginning of a unique journey in a company where innovation meets leadership, and diversity fuels growth. Clarity Innovations stands out as a beacon of professional development and technological advancement, offering a plethora of job opportunities that cater to a wide range of skills and interests.

Explore Career Opportunities

Clarity Innovations is actively hiring and continuously seeks passionate, creative, and solution-driven team players. Explore open positions that align with your professional skills and career ambitions. Clarity Innovations values curiosity and leadership, qualities that each team member brings to the forefront of every project.

Innovation and Professional Growth

At Clarity Innovations, the path to professional growth is enriched with endless opportunities. From advanced training programs to leadership development, Clarity Innovations is dedicated to empowering its employees. The company's commitment to innovation is not just about technology but also about pioneering new ways to work and lead.

Diversity and Inclusion

With a firm belief in the power of diversity, Clarity Innovations fosters an inclusive culture that thrives on different perspectives and ideas. Diversity training is integral to the company's ethos, ensuring that all team members feel valued and understood.

Internship Programs

Clarity Innovations offers robust internship programs that provide a solid foundation for a flourishing career. Interns gain hands-on experience, working alongside seasoned professionals and engaging in projects that challenge and enhance their abilities.

Benefits and Culture

The benefits at Clarity Innovations go beyond traditional employment perks. Employees enjoy a supportive and dynamic work environment that promotes personal and professional well-being. The company culture is built on mutual respect, collaboration, and a shared vision for success.

Networking and Career Advancement

Networking within Clarity Innovations opens doors to influential connections and insightful exchanges. The company encourages networking events and professional gatherings that help employees expand their horizons and advance their careers.

Applying for a Position

To apply for a position at Clarity Innovations, candidates are encouraged to submit a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional capabilities but also a fit with the company’s culture and values.

Stay Connected with Clarity Innovations Careers

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Join the Clarity Innovations Team

Search for job opportunities that match your skills and interests. Clarity Innovations is looking for individuals who are driven to innovate and lead in their respective fields.

READ CAREERS BLOG

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Sign up to receive personalized job alerts and the latest news from Clarity Innovations. Discover the exciting and rewarding career opportunities that await at Clarity Innovations. By fostering a culture of innovation, leadership, and diversity, Clarity Innovations not only propels its own growth but also contributes significantly to the industry's advancement. Join Clarity Innovations and be part of a team that is shaping the future.
Learn more about Clarity Innovations
Size
11 employees
Industry
Enterprise Technology
* Ladders Estimates

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