Job SummaryThe IT (Information Technology) Support Center Manger will be responsible for overseeing and leading the day-to-day operations of the IT support team. This position will play a crucial role in ensuring the delivery of high-quality technical support to end-users and maintaining the overall efficiency of the IT support center. This position requires a strong combination of leadership, technical expertise, and excellent communication skills. This position will be located in Livonia, MI.
It is 100% onsite.As an IT Support Center Manager, you will:- Lead and motivate a team of IT support professionals
- Foster a positive and collaborative work environment
- Provide guidance, coaching, and performance feedback
- Oversee the daily operations of the IT support center
- Ensure timely and effective resolution of technical issues
- Monitor and report on key performance metrics
- Implement and improve support processes to enhance efficiency
- Ensure a high level of customer satisfaction through effective communication and issue resolution
- Collaborate with other departments to address user needs and concerns
- Stay updated on the latest IT trends and technologies
- Provide technical guidance and support to the team
- Troubleshoot complex technical issues
As an IT Support Center Manager, you will need:- U.S. Citizen or U.S. Permanent Resident allowing for ITAR or CMMC compliance.
- Bachelor's degree in Information Technology or related field or equivalent experience
- Minimum of (7) years of work experience supporting and maintaining endpoints, peripherals, Active Directory and Office Productivity Applications
- Experience working with different cross functional teams
- Excellent oral and written communication skills including ability to interact effectively with customers, vendors, and team members
- Leadership and organizational skills
- Ability to manage multiple projects, prioritize, and execute tasks successfully
- Familiarity with Service Desk software and tools
- Knowledge of IT security best practices
- Strong project management skills
A successful candidate may also have:- Knowledge of data protection operations and legislation [e.g. NIST 800- 1/1, CMMC (Cybersecurity Maturity Model Certification), GDPR (General Data Protection Regulation)]
- Knowledge of a project management solution such as MS Project
- Knowledge of Visio or similar diagramming software
- Knowledge of the budgeting process
Our full-time benefits include: medical, dental, vision, life insurance, earned sick time, STD, LTD, 401K, tuition reimbursement, paid vacation, paid holidays, and more.
If you share our passion for providing innovative solutions to complex challenges, we want you on our team.
Please visit our careers page and apply by clicking on this link: https://jobs.roush.com/us/en/
Visit our website: www.roush.com
Like us on Facebook: www.facebook.com/RoushCareers
