Job Overview
The ideal candidate will be responsible for providing comprehensive technical support to our staff, ensuring the smooth and secure operation of our IT systems and infrastructure. This is a full-time position based in Mississippi State, Mississippi, United States, with a competitive salary range of $45 - $55 per hour.
Responsibilities
• Serve as the first point of contact for all IT support requests from employees, providing timely and effective solutions for both in-office and remote staff.
• Diagnose and resolve hardware, software, and network issues, including problems with desktops, laptops, and mobile devices.
• Install, configure, and maintain computer systems, peripherals, software applications, and user accounts.
• Manage user access, permissions, and security settings across various platforms, including Microsoft Office 365.
• Assist in the development and enforcement of IT policies and procedures to ensure system integrity and data security.
• Provide technical support for business-critical applications and project management tools.
• Maintain an accurate inventory of all IT assets, including hardware, software licences, and peripherals.
• Escalate complex technical issues to senior team members or external vendors when necessary, managing the issue until resolution.
Qualifications
• Proven experience in a helpdesk or IT support role.
• Strong working knowledge of Windows operating systems and common hardware components.
• Proficiency with Microsoft Office 365 administration and support.
• Excellent troubleshooting and problem-solving skills with a logical, methodical approach.
• Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical colleagues.
• A customer-focused attitude and a commitment to providing high-quality support.
• The ability to work independently, manage priorities, and handle multiple tasks effectively.
• A relevant qualification or certification in Information Technology or a related field is desirable but not essential.
Locations State College
