The Network Analyst role is to ensure the stability, integrity, and efficient operation of the in-house desktop and servers that support core organizational functions.  

This is achieved by monitoring, maintaining, supporting, and optimizing all networked devices, software and associated operating systems.  

The Network Analyst will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

Provide escalation support for all desktop, network, and server related issues and backfill desktop support when necessary.

Act as a liaison between the Desktop Support Team and the Server, Network, Applications and, Security Teams.

Support Single-Sign on infrastructure and troubleshoot SSO issues.

Participate in Systems and Network Support On-Call Rotation/Resolution

Tracks, prioritizes and documents IT requests

Maintains working knowledge of current equipment

Diagnoses software and hardware problems relating to the desktop and networking environment

Identifies problems and repairs printers, desktops and peripherals

Interfaces with IS and vendors to resolve issues onsite

Educates end users on technology

Keeps up-to-date on industry trends and continuously enhances professional expertise and knowledge 

Leaves calling card or note when servicing customer equipment in their absence

Escalates to desktop manager repeat customer problems, and patterns that are observed in order to analyze trends and address the core problem

Other duties as assigned

Minimum of 2 years’ experience in computer hardware installation, maintenance, and repair.

Strong analytical, technical and troubleshooting skills required.  

Customer focus and positive, can-do approach is critical.

High School Graduate/GED Required 

Associates/Bachelors Preferred 

MCSE, MCSA, CCENT, CCNA or equivalent work experience Preferred