As an IT Support Analyst, you will play a key role in keeping our end user systems running smoothly across the company. You will take on a wide range of responsibilities, from troubleshooting technical issues and managing system updates to setting up new workstations, maintaining software licenses, managing support tickets, ensuring data security, and providing hands-on support for both in-office and remote employees.

We are looking for someone who is not only technically skilled but also great at communicating with a diverse range of end users. Your ability to explain things clearly and offer quick, effective solutions will be crucial to keeping things on track. This role offers a great chance to expand your skill set, work in a collaborative, dynamic environment, and have a direct impact on the organization’s IT operations. This is an in-office position located at our West Lafayette, Indiana, site.

As an IT Support Analyst, you will…

• Provide daily onsite support, monitoringand triage of managed infrastructure, services, applications, and laptop/desktop support using an IT service management system

• Create and maintain user accounts and access permissions across endpoints and software systems

• Image and deploy laptops as replacements or for new employees

• Maintain all computers with current patches and software installs with endpoint systems and mobile device management tools

• Utilize Vulnerability Management and Remote Monitoring systems to remediate endpoint vulnerabilities

• Assist with computer-controlled laboratory equipment moves, connections and troubleshooting

• Perform computer moves of equipment when teams are relocated

• Consistently monitor endpoint setup and report any potential viruses or threats

• Ensure cleanliness of all data equipment and computer rooms

• Assist in AV equipment setup and troubleshooting 

• Assist with ordering computers, peripherals, software, etc.and managing inventory for effective distribution to employees and maintaining systems with asset management tools

• Provide local training and support on key IT applications, including creating self-service and training materials for staff and clients

• Manage local systems/applications and technical infrastructure operations to support staff and applications

• Identifyand recommend solutions to enhance the client experience, availability, and staff efficiencies, coordinated closely with global IT needs

• Foresee issues and gaps, identifysolutions and work comfortably with leading-edge products

• Work effectively with our vendor partners to maintain functional operational systems

• Communicate with management on IT applications operational status 

• Assist with record-keeping procedures, documentation, asset managementand maintenance of data

• Coordinate with management to bring efficiencies to laboratory information management systems

You bring…

• Minimum 3years of proven experience in an IT support role that focused on laptop and end user support

• Expertise with Windows 11,MacOS, iOS/iPadOS, Android, MS Office 365 suite

• Excellent communication skills (written and verbal), with strong problem-solving and decision-making abilities

• High self-motivation with the capability of working both independently and in a team setting

• A positive and entrepreneurial mindset, with the ability to challenge the status quo to drive innovation in a fast-paced startup environment

• Eagerness to learn new systems, particularly in agriculture biotech and laboratory settings

• Curiosity and a commitment to continuous learning, with a desire to make a meaningful impact

• Ability to apply creative thinking to troubleshoot complex technical issues

• A collaborative approach, open to giving and receiving ideas, perspectives, and feedback

• Skill in fostering open dialogue and promoting teamwork

• Comfort with ambiguity, the ability to adapt to change and make decisions with incomplete information

• A strong sense of accountability, taking ownership and encouraging the same in others

Bonus Qualifications...

• Relevant IT certifications (ITILv4, A+, etc.)

• Experience with MDM systems (Intune,Jamf)

• Experience with IT Service Management systems (ServiceNow,etc.)

• Experience with RMM systems (NinjaOne, etc.)

• Experience with Quality Management systems

• Experience working with laboratory equipment andmaintaining laboratory IT systems

• Experience creating end user documentation and how-to guides

• Experience creating SOPs and internal documentation

• Knowledge of scripting languages (PowerShell, Bash)

• Knowledge of video conferencing hardware and digital signage (Microsoft Teams, Cisco, Logitech) andSmart TVs

Inari pays competitively and rewards results.​

The salary range for this position is $68,350 - $93,950. Whether you are full-time or part-time, Inari provide three different components of pay – base, short-term incentive, and long-term equity along with a one-time new hire stock option grant. That's rare!​

We also offer a comprehensive benefits package including both a Preferred Provider Network (PPO) and High Deductible Health Plan (HDHP) with a company-funded health savings account (HSA), vision, dental, and several flexible spending accounts (FSA), a host of voluntary benefits, and a robust wellness program. In addition, Inari offers a 401k plan with a company matching and a flexible paid time off policy. ​

Consistent with our commitment to pay transparency, salary range information is being disclosed. Please note that offers are based on the candidate's qualifications & experience as well as market demand.