Job Title: IT Support Engineer
Work Model: On-site, 5 days a week
Salary Expectations: $75-$110K max + performance-based bonus
Team: Small IT team
Notes: This is a backfill position for an IT Support Engineer who will provide hands-on technical support while also taking ownership of endpoint management and day-to-day IT operations. The role has a strong emphasis on endpoint management, Microsoft Intune, Microsoft 365, and exceptional customer service, along with troubleshooting hardware, software, and user issues. The ideal candidate will be able to hit the ground running with experience using enterprise ticketing/ITSM platforms, cloud-based technologies, and modern endpoint management tools. Strong communication, problem-solving, and customer service skills are essential. Experience working in a professional services environment and exposure to AI technologies would be a plus.
Top Skills: - 2+ years of IT Support experience
- Microsoft Intune / Endpoint Management
- Microsoft 365
- Ticketing / ITSM experience
- Strong customer service skills
Pluses: - Professional services experience
- AI/AI technology exposure
