Parsons

IT Specialist

Parsons • $74K — $130K *
Manhattan, NY 10020In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 1-2 years of IT support experience or relevant training/internship.
  • Basic knowledge of Windows 11 and Microsoft 365 applications.
  • Familiarity with IT ticketing systems such as Zendesk.
  • Strong organizational skills to prioritize tasks effectively.
  • Willingness to learn and adapt to new technologies.

Responsibilities

  • Provide Tier 1 & Tier 2 support for external client platforms.
  • Assist with troubleshooting in Windows 11 environments and Dell laptops.
  • Perform basic Cisco Meraki infrastructure troubleshooting.
  • Support various Microsoft 365 services including Teams and SharePoint.
  • Manage iOS devices using Apple Business Manager.
  • Maintain IT documentation and update knowledge base articles.
  • Help track IT assets and monitor security best practices.

Benefits

  • Medical, dental, and vision coverage.
  • Generous paid time off policy.
  • Employee Stock Ownership Plan (ESOP).
  • 401(k) retirement savings plan.
  • Flexible work schedules to accommodate lifestyle.
  • Paid holidays throughout the year.
Full Job Description
Job Description:

Parsons is looking for an amazingly talented IT Support Level 2 Specialist to join our team! In this role you will get to focus on providing excellent user support, assisting with day-to-day IT operations, and learning from more experienced team members.

This role will only be supporting externally facing customer platforms, and not internal Parsons IT systems.

What You'll Be Doing:
  • Provide Tier 1 & Tier 2 support for client platforms and not internal Parsons IT systems, including:
  • Windows 11 environments and Dell laptops.
  • Cisco Meraki infrastructure (basic troubleshooting of switches, wireless access points, etc.).
  • Microsoft 365 services: Teams, SharePoint, Exchange Online, and Intune MDM.
  • iOS device setup and management using Apple Business Manager.
  • Assist with monitoring IT systems and escalating issues to Level 2 support or senior team members as needed.
  • Support ticket resolution through Zendesk or similar platforms, ensuring timely responses and accurate documentation.
  • Help maintain IT documentation, Standard Operating Procedures (SOPs), and knowledge base articles.
  • Perform basic asset management and inventory tracking.
  • Promote security best practices and assist with endpoint management.
  • Participate in training opportunities to develop technical skills and knowledge.


Required Qualifications:
  • 1-2 years of IT support experience or equivalent coursework/internship
  • experience.
  • Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint,
  • Exchange).
  • Familiarity with IT ticketing systems like Zendesk or similar platforms.
  • Strong organizational skills and the ability to prioritize tasks effectively.
  • A willingness to learn new technologies and grow within the team.


Preferred Qualifications:
  • Exposure to Cisco Meraki systems or similar networking tools.
  • Basic understanding of endpoint management tools like Microsoft Intune.
  • Familiarity with iOS device setup and management.
  • Relevant IT certifications (e.g., CompTIA IT Fundamentals+, Microsoft MS-900).


Security Clearance Requirement:
None

This position is part of our Critical Infrastructure team.

Salary Range: $74,800.00 - $130,900.00

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

About Parsons

Parsons Corporation is a technology-driven engineering services firm with more than 70 years of experience in the engineering, construction, technical, and professional services industries. The corporation is a leader in many diversified markets with a focus on infrastructure, defense, security, and construction. Parsons delivers design/design-build, program/construction management, systems design/engineering, cyber/converged security, and other professional services packaged in innovative alternative delivery methods to federal, regional, and local government agencies, as well as to private industrial customers worldwide. Parsons is a leader in many diversified markets with a focus on infrastructure, defense, security, and construction. Parsons delivers design/design-build, program/construction management, systems design/engineering, cyber/converged security, and other professional services packaged in innovative alternative delivery methods to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Learn more about Parsons
Size
15,500 employees
Market Cap
$4.7 billion
Industry
Real Estate & Construction
Net Income
$98.5 million
Founded
1944
5 Year Trend
+3.8%
Revenue
$3.9 billion
NASDAQ
PSN
* Ladders Estimates

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